Analyst, Product Operations (Customer, Logistics)

Analyst, Product Operations (Customer, Logistics)

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you\'re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on the lookout for a Analyst, Product Operations to join the Logistics Product Operations team on our journey to always deliver amazing experiences. In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail. Being part of Product Performance comes with the exciting challenge of bridging the gap between cutting-edge Product/Tech innovations and strategic business needs. You will get to tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Your stakeholders span Global and Regional teams, making this position a pivotal touchpoint between Business and Product, crucial to our success.

• Owning product performance: You will own relevant business KPIs and product performance globally. You will be part of the product strategy formulation for the team.
• Optimise experimentation and roll-outs: You will own the rollout and experimentation on the Order Tracking Page components built by the team which are aimed at improving our users’ experience, business performance and operational efficiency.
• Stakeholder Management: You will conduct in-depth analysis to provide management and product teams with insights for key business decisions. You will share your vision, progress, and wins with key stakeholders at various levels of the organization, and across our diverse international brands.
• Data-led improvements: You proactively find areas for improvement backed up by data, are innovative in seeking the best solution and execute in a timely and considered manner.
• Be the expert: you will become the champion and go-to expert for all things order tracking, driving innovation and excellence across all Delivery Hero brands in this crucial area.

Qualifications

• Great communication skills: Excellent English communication skills, both written and spoken.
• Data is your best friend: You gained at least 4+ years of professional experience interpreting data in an analytics or product role.
• Visualization of data: Strong knowledge of and experience with SQL and reporting tools (e.g. Tableau or Data Studio).
• Problem Solving: You are highly passionate about data, with creative problem-solving abilities and an eye for detail.
• Experience: Previous experience in the last mile industry in an Operations, Product and/or Analytics is a plus.
• Stakeholder management: You have excellent communication and interpersonal skills, as well as the ability to manage a wide range of stakeholders across different levels, functions and regions.
• Bias for action: You have a pragmatic and autonomous way of working. You push for driving forward projects but also are able to prioritise. You find smart ways of working with your stakeholders.

Additional Information

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1,000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
• Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• Digital Meal Vouchers, Food Vouchers, Corporate Discounts

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You\'re welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.