Army Community Service Assistant

The employee shall provide Relocation Readiness Program services for Army Community Service. ACS uses Standard Operating Procedures for the various parts of its mission in order to standardize procedures and provide a reference for operations.

Lending Closet Management and Execution:

• Issue/Return Items, Track Overdue Items: The employee shall work directly with ACS Lending Closet clients to issue and return items. The employee is responsible for restocking inventory, maintaining accurate inventory and cleaning items as necessary
• Maintain Contracts: shall maintain and file hard copy Lending Closet contracts, and enter client and contract information electronically in the Client Tracking System (CTS)
• Inventory: The employee shall create and maintain a database of the inventory of all Lending Closet items

Relocation Services:

• Pre-Arrival Community Information: shall assist in developing Community Welcome Packets
• The Employee shall assist the Program Manager in country-specific information and briefings to identified Soldiers and Families and shall conduct follow-up as necessary.
• The employee shall assist the Program Manager in providing support, communication and information to identified Families during the separation, and shall conduct follow-up as necessary.
• The Employee shall produce monthly marketing requests for the Relocation Readiness program to the ACS Marketing POC
• Relocation Readiness Training: The Employee shall prepare training handouts and materials for community training needs, assist in setting up the briefing room

Administrative Duties :

• Maintain Records: Employee shall be responsible for maintaining records and files incident to the services provided under this contract.
• Purchase Requests: The employee shall research and complete purchase requests for Lending Closet items, training materials, supplies and other items as needed to support the Relocation Readiness Program. The Employee shall submit all purchase requests to the RRPM for approval and signature. Once approval and signature is provided the RRPM shall route the purchase requests through the ACS budget officer.
• Maintain minutes: The Employee is responsible for the creation of the minutes for the Relocation Assistance Coordination Committee (RACC) meeting that is held quarterly

Requirements:

• Employee shall possess at least an Associate Degree or equivalent education/work experience. One (1) year of information and referral and/or one year of customer service experience may be substituted for education.
• Employee shall have a minimum of one-year of experience in customer service.
• Employee shall be proficient in the use of common software programs and those in use at ACS, specifically Microsoft Word, Powerpoint, Publisher, Outlook, SharePoint and Excel.