AS Senior Warranty Expert

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD Automotive GmbH

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Key Responsibilities

• Provide level 2 warranty support to the network
• Planning and organizing regular dealer visits, meetings, workshops, and other activities with regional partners.
• Create and hold online training sessions when necessary and support creation of e-learnings and or webinars and tutorial videos
• Work closely together with the quality department, level 2 technical support and the Area Service Managers
• Responsible to organize and execute warranty audits
• Perform warranty analysis based on historical data
• Perform dispersion analysis and management of the dealer network
• Work closely with the level 1 warranty claim management
• Responsible for pre-approval and goodwill assessment process
• Ad hoc activities and reporting

Qualifications

• Strong warranty management and auditing background
• 7+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.
• Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
• Excellent written and verbal communication skills in German language and English is a must.
• High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
• Must hold a valid driver license for EU and candidates must be eligible to work in Europe.

Why Join Us?

• Opportunity to work in a dynamic and innovative industry.
• Competitive salary and benefits. Exposure to global automotive trends and strategies.
• A collaborative team environment that fosters professional growth.