AS Technical Support Specialist

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive GmbH

is a leading global electric vehicle manufacturer specializing in innovative, sustainable mobility solutions. As part of the BYD Group, the company focuses on developing cutting-edge electric cars, integrating advanced technology with eco-friendly design to drive the future of transportation. The scope of products spans across all brands of BYD, which fall under the responsibility of BYD Automotive GmbH.

Key Responsibilities

• Ensure the level 1 technical support and warranty process (as back up) support to the network. That includes managing technical dealer tickets, sometimes trouble shooting on site, including process training, to ensure best in class customer satisfaction
• Planning and organizing regular dealer visits, meetings, workshops, and other activities with regional partners. Be responsible for the after-sales projects development, execution, and assessment.
• Work closely together with the level 2 field engineers and the level 2 warranty expert
• Create and hold online training sessions when necessary and support creation of e-learnings and or webinars and tutorial videos
• Work closely together with the quality department and R&D department
• Ensure on site support during product launches, fairs and other events where product support is required. Also, secure AS support for insurance rating projects is part of the responsibility
• Perform technical pre approvals
• Support analytics of tickets and trouble shooting to identify quality issues and identify the best resolution methods

Qualifications

• Strong automotive technical background including all required certificates to work on HV systems
• 3+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.
• Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
• Excellent written and verbal communication skills in German language and English is a must.
• High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
• Must hold a valid driver license for EU and candidates must be eligible to work in Europe.

Why Join Us?

• Opportunity to work in a dynamic and innovative industry.
• Competitive salary and benefits. Exposure to global automotive trends and strategies.
• A collaborative team environment that fosters professional growth.