Assistant General Manager (m/f/d)

Stellenbeschreibung:

Assistant General Manager (m/f/d)

Join to apply for this role at Soho House & Co.

Overview

Soho House Berlin is a private members’ club and hotel located in a listed building in the heart of the capital. It offers restaurants, a fitness studio, rooftop pool, in‑house cinema, and a spacious spa area. The hotel has 65 rooms of various sizes, 20 flats and four lofts. The SOHO HOUSE network includes venues in the UK, USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The store concept X is a platform for ideas, culture, and design that attracts a global community of creative people.

Key Accountabilities

Leadership & Operations
- Oversee all daily F&B operations across the club, bars, and event spaces
- Provide strategic leadership to the Club & Bar Manager and Event Operations Manager
- Work in close partnership with the Executive Chef to ensure seamless coordination between kitchen and service operations, including menu rollouts, quality control, and event planning
- Ensure all spaces meet Soho House service standards, ambiance requirements, and operational procedures
- Drive strong communication and collaboration across all front‑ and back‑of‑house teams
Member & Guest Experience
- Champion the Soho House service ethos by delivering warm, memorable, and highly personal experiences
- Engage with members to build relationships and gather insights
- Elevate the food & beverage experience through consistent quality, creativity, and attention to detail
Financial Performance
- Own departmental P&L, forecasting, budgeting, and revenue performance
- Implement cost‑control strategies without compromising guest satisfaction
- Identify new revenue opportunities through programming, events, and menu innovation
Events & Programming
- Oversee execution of all member events, private functions, and high‑profile activations
- Ensure event operations are efficient, profitable, and aligned with brand standards
- Collaborate with culinary and membership teams on special projects
People & Culture
- Recruit, mentor, and develop F&B leaders and frontline staff
- Foster a motivating, inclusive, and high‑performance culture

Requirements / Qualifications

3–5 years’ experience in a busy high‑profile venue and a natural flair for first‑class service in a similar role
Innovator and influencer with previous experience managing F&B operations
Excellent interpersonal skills and ability to build relationships (internal and external)
Strong attention to detail
Excellent customer service
Fluent in English
Organised and reliable
Ability to work and maximise relationships within a diverse team
Computer literacy within Opera, Micros and Adaco advantageous
Full understanding of local authority requirements

Benefits

2 paid ‘Volunteer Days’ per calendar year (to support charitable causes)
Every House Membership
Monthly movie screenings in the in‑house cinema with current movies
Monthly workout opportunities
Weekly Yoga/Pilates classes
50% discount on our Cowshed products
Discounts with external providers (corporate benefits)

We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.