Assistant Manager, Technical Support, SolarPV (mfd)

Description

Enphase Energy is a global energy technology company and a leading provider of solar battery and electric vehicle charging products. Founded in 2006 our innovative microinverter technology revolutionized solar power making it a safer more reliable and scalable energy source. Today the Enphase Energy System enables users to make use save and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world with more than 80 million products shipped across 160 countries.

About the role

At Enphase we take pride in delivering best-in-class service to ensure our customers maximize the benefits of their innovative Enphase solar PV systems.
We're currently seeking an Assistant Manager Technical Support based in our Eschborn office to support key decision-making within our Technical Support department.

In this role you will report to the Senior Manager Technical Support and will be responsible for managing one or more Team Leaders. You will also oversee all Technical Support staff located at our Eschborn office.

You will engage with senior management as well as cross-functional experts from IT, Engineering, Sales, Finance, Logistics and various business units requiring a strong blend of business acumen and technical expertise. Candidates should be comfortable in a fast‑paced environment and have a strong desire to grow skills and responsibilities.

What you will do

• Provide ongoing support and strategic guidance to Team Leaders in managing daily operations and addressing challenges ensuring alignment with corporate objectives
• Ensure discipline and strong work ethics for all technical support staff located in Eschborn (efficiency office presence technical knowledge delivery of KPIs etc.)
• Support with initiatives aimed to generate service revenue
• Collect and analyze data to help leadership forecast budget and staffing needs communicate business priorities identifying product‑related issues and driving execution of strategic plans.
• Coordinate with Field Service Leaders to streamline site visits
• Monitor and adjust existing process(es) for effectiveness and efficiency.
• Regularly report statistical data trends significant events and milestones.
• Monitor and address critical field issues drive product enhancements and ensure thorough documentation of remediation efforts all in support of ongoing service and product improvement
• Enforce departmental best‑practices documentation and customer‑interaction guidelines.
• Oversee product releases and support Go‑To‑Market initiatives from a technical support perspective ensuring readiness alignment and successful execution
• Monitor fleet error percentage and drive product commissioning and process improvements to reduce field issues
• Participate in ongoing training on industry standards and Enphase‑specific product knowledge.
• Professionally represent Enphase via all communications mediums.

What you bring

• A Bachelors degree in Engineering / Business Management or related field plus minimum 3 years of management experience. Further experience may be considered in lieu of education.
• Candidate must be located near Eschborn.
• Excellent verbal and written communications skills including conflict‑resolution product documentation staff training and general public‑facing technical support.
• Proven experience with CRM platforms particularly Salesforce
• Experience with overseeing mentoring and training a team of technical/customer Support technicians.
• Demonstrated experience in internal product support collaborating closely with software developers and hardware engineers to manage bug tracking coordinate release schedules and manage escalations.
• Excellent interpersonal skills with external customers and internal employees.
• Experience in resource planning and workforce management within a technical support environment is advantageous.
• Knowledge of photovoltaic (solar) products is a plus

What we offer

• Challenging role in a growing industry: Join a rapidly growing international company at the forefront of the photovoltaic industry.
• Competitive compensation & benefits: Enjoy a competitive salary quarterly performance bonuses company stock shares and other benefits.
• Collaborative work environment: Work in a vibrant multicultural team alongside colleagues from various countries.
• Training & professional development: Begin with comprehensive training and benefit from ongoing professional development opportunities.
• Career growth: We offer opportunities for advancement with pathways into more technical roles or leadership positions as you grow within the company.

If you are passionate about advancing a more sustainable future this is the perfect time to join Enphase!

Please submit all CV-s in English.

Required Experience: Manager

Key Skills
Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Department / Functional Area: Customer Service

Experience: years

Vacancy: 1