(Associate) Customer Service Supervisor (m/w/d)

Associate Customer Service Supervisor

Location: Monheim am Rhein, North Rhine-Westphalia, Germany

Job Overview

Ecolab is seeking an Associate Customer Service Supervisor to join our team in Monheim am Rhein. You will provide support, training, and work direction to Customer Service Agents, monitor performance, create and modify training programs, handle difficult calls, and provide reporting and analysis support to the Supervisor. You will have frequent customer contact to clarify information about service, products, pricing, billing, account status, quality, or warranty/remedy questions, as well as respond to technical product or service application inquiries, complaints or requests for special consideration or remedies. A complete working knowledge of computerized equipment and procedures is required.

Responsibilities

• Provide support, training, and work direction to the local Customer Service Team and the Global Business Services Teams
• Monitor performance and review areas that need improvement
• Create and modify training programs
• Provide reporting and analysis support to Senior Supervisor
• Maintain frequent contact with customers to provide or clarify information concerning service, products, pricing, billing, status of accounts, quality, or warranty/remedy questions
• Respond to technical product or service application inquiries, complaints or requests for special consideration or remedies
• Demonstrate knowledge of computerized equipment and procedures
• Recommend and implement changes in systems and procedures to ensure that customers receive the best sales service possible
• Oversee assigned Customer Service operations to ensure that customer claims and complaints are handled effectively
• Understand sales initiatives, products, and distribution methods of the division(s) supported

Minimum Qualifications

• Proven team management experience
• Minimum 5 years of experience in customer service
• Knowledge of personnel management
• Advanced knowledge of product or service
• Entrepreneurial thinking and action, as well as a results‑oriented work style; strong sales and service orientation
• Excellent knowledge of SAP/SD module required
• Advanced MS Office skills
• English and German C1 level

Preferred Qualifications

• Degree in Supply Chain, Chemicals, or a science‑related discipline

What’s In It For You

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

About Ecolab

At Ecolab, we prioritize our talent‑first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science‑based solutions, data‑driven insights and world‑class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner’s mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Commitments to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action. Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

Commitments to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of equal opportunity to employment. We will recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.