Associate Team Lead Customer Experience - German Speaker

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.

As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact. Today, more than 500,000 businesses across 180 countries— from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results.

In 2024, we reached €179M ARR with nearly 1,000 team members worldwide. And we’re just getting started!

Customer Experience Team Lead – Berlin

In this role, you will lead and support a diverse group of Customer Experience Representatives, Senior Representatives, and Specialists from various backgrounds and nationalities. Your mission will be to guide, coach, and empower your team members helping them grow, perform at their best, and deliver outstanding experiences to our Brevo customers.

Your Impact at Brevo

• Deliver an exceptional customer experience: Enhance processes and tools, manage and share team feedback, reassign tickets when needed, monitor team statistics, and ensure objectives are met.
• Ensure smooth daily operations: Oversee scheduling, leave management, and maintain continuity and efficiency.
• Mentor and support your team: Offer advice to help them identify, understand, and anticipate complex cases, clarify processes, and develop their skills.
• Advocate for your team: Promote improvements and best practices, demonstrate new features, identify training needs, and provide the necessary resources.
• Facilitate onboarding for new team members: Welcome newcomers, introduce them to the team, guide them through their initial steps, teach tools and processes, and support their integration into the company culture.
• Be a collaborative team player: Maintain a comprehensive view of activities and backlogs, plan and anticipate scheduling needs, and foster collaboration and communication with other Brevo offices.

Who you are

• Prior experience in a management role.
• At least 2+ years of experience in a Customer Experience position.
• Fluent in English (mandatory).
• Excellent team-building and team-management skills.
• Customer-focused and analytical.
• Enthusiastic team player with an ability to collaborate with other management in our global offices.
• Excellent verbal and written communication skills.
• Good understanding of digital marketing, i.e. email-marketing software.

Why people love working at Brevo

• A place to grow, together – Join an international team in a bright, collaborative office located in a vibrant neighbourhood; free fruits & drinks & snacks, pizza Wednesdays, monthly breakfasts & many other events and fun activities.
• Practical perks for everyday balance – 125 € monthly budget to subsidize expenses like lunch, internet and well‑being activities; fully paid Urban Sports Club M membership; subsidized BVG ticket for public transportation; budget to support your workspace at home.
• Learning, every step of the way – Language learning with Babbel app.
• Flexible for life – 30 days of vacation, 2 days of remote work per week and work from abroad policy; relocation package and visa sponsorship for international talents.
• Wellbeing that works – Second parental leave: 1 month of fully paid leave; company pension plan subsidized by Brevo.
• A culture that cares – From inter‑office trips to regular team events, there are plenty of ways to connect beyond your day‑to‑day. You’ll also find active social, green, and LGBTQIA+ committees.

Our candidate journey

• 30‑min interview with TA team.
• Role‑play.
• 60‑min video interview with our Regional Manager.
• 45‑min video interview with our Global VP Customer Experience.
• In‑office meeting with the Berlin team.

Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.

At Brevo, we’re proud to be an AI‑first company. Still, every application is carefully reviewed by a member of our team.

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