Automotive Technical Helpdesk Specialist (m/w/d)

Unternehmensbeschreibung About MSX MSX International has been a reliable partner for leading vehicle manufacturers, their dealer networks, and mobility service providers worldwide for over 30 years. Our unwavering commitment is to support our customers in transforming their businesses and effectively managing their operations in the areas of: sales performance, repair optimization and compliance, parts and accessories distribution, and customer retention. With globally positioned teams, our industry expertise, and the power of technology, we develop and deliver customized, sustainable, and innovative solutions and services. In doing so, we help our customers optimize their processes and inspire their own clientele. Stellenbeschreibung Are you passionate about automotive technology and electric vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real contribution to the automotive world? We are looking for an Automotive Technical Helpdesk Specialist to support our expert team—providing technical advice to dealers and independent workshops on diagnostics and repairs. This is your chance to be at the heart of automotive innovation and help technicians deliver excellent service. Your Responsibilities Provide technical support for various systems, focusing on diagnostics and root cause analysisGuide dealers through repair processes and ensure accurate case documentationTake ownership of cases from opening to resolution or escalation—with clear and professional communicationResearch technical documentation, manuals, and solution databases to support problem-solvingCollaborate with workshop technicians and internal contacts to resolve complex technical issuesMonitor and manage open cases through active follow-upEscalate cases when necessary—with complete and correct documentation of all relevant informationCommunicate product issues and contribute to continuous improvement initiativesCarefully analyze and provide complete information before escalating or forwarding casesSupport dealer staff by identifying training needs and skill gapsBuild strong relationships with dealers and workshop teams to improve service qualityContribute to customer satisfaction through high-quality diagnostic and repair support Qualifikationen What You Ideally Bring A degree in automotive engineering or equivalent professional experienceSolid knowledge of vehicle mechanics and electric vehiclesExperience in technical support or workshop diagnosticsFamiliarity with diagnostic toolsAbility to read technical drawings and interpret measurement dataAnalytical thinking, structured working style, and customer orientationFluent language skills in Turkish and English, ideally also in GermanA general competency test/assessment in vehicle diagnostics will be part of the selection process Shape the future of automotive service with us. Apply now and become part of a team that values expertise, collaboration, and customer satisfaction. Zusätzliche Informationen MSX ist ein Arbeitgeber, der die Chancengleichheit fördert und Bewerbungen von entsprechend qualifizierten und geeigneten Bewerbern ungeachtet des Geschlechts, der Ethnie, einer Behinderung, des Alters, der sexuellen Orientierung, der Geschlechtsumwandlung, der Religion oder der Weltanschauung, des Familienstands oder einer Schwangerschaft oder Mutterschaft ausdrücklich erwünscht. Als Nutzer des Programms „Disability confident“ garantieren wir allen behinderten Bewerbern, die die Mindestkriterien für die Stelle erfüllen, ein Vorstellungsgespräch.