Automotive Technical Helpdesk Specialist (m/w/d)

Automotive Technical Helpdesk Specialist (m/w/d)

About MSX MSX International has been a reliable partner for leading vehicle manufacturers, their dealer networks, and mobility service providers worldwide for over 30 years. Our unwavering commitment is to support our customers in transforming their businesses and effectively managing their operations in the areas of sales performance, repair optimisation and compliance, parts and accessories distribution, and customer retention.

Job Description

Are you passionate about automotive technology and electric vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real contribution to the automotive world? We are looking for an Automotive Technical Helpdesk Specialist to support our expert team—providing technical advice to dealers and independent workshops on diagnostics and repairs. This is your chance to be at the heart of automotive innovation and help technicians deliver excellent service.

Your Responsibilities

• Provide technical support for various systems, focusing on diagnostics and root cause analysis
• Guide dealers through repair processes and ensure accurate case documentation
• Take ownership of cases from opening to resolution or escalation—with clear and professional communication
• Research technical documentation, manuals, and solution databases to support problem-solving
• Collaborate with workshop technicians and internal contacts to resolve complex technical issues
• Monitor and manage open cases through active follow‑up
• Escalate cases when necessary—with complete and correct documentation of all relevant information
• Communicate product issues and contribute to continuous improvement initiatives
• Carefully analyse and provide complete information before escalating or forwarding cases
• Support dealer staff by identifying training needs and skill gaps
• Build strong relationships with dealers and workshop teams to improve service quality
• Contribute to customer satisfaction through high‑quality diagnostic and repair support

Qualifications

What you ideally bring:

• A degree in automotive engineering or equivalent professional experience
• Solid knowledge of vehicle mechanics and electric vehicles
• Experience in technical support or workshop diagnostics
• Familiarity with diagnostic tools
• Ability to read technical drawings and interpret measurement data
• Analytical thinking, structured working style, and customer orientation
• Fluent language skills in Turkish and English, ideally also in German
• A general competency test/assessment in vehicle diagnostics will be part of the selection process

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.