(Automotive) Voice of Customer Analyst (m/f/d) (ID: 21932)

(Automotive) Voice of Customer Analyst (m/f/d) (ID: 21932)

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

Responsibilities

• Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in‑car systems, surveys, social media) to identify patterns, themes, and critical issues.
• Categorize and prioritize issues according to severity and business impact; coordinate follow‑up actions, maintain tracking records, and support escalation procedures.
• Support the planning, execution, and documentation of functional acceptance tests for new features and software updates.
• Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable.
• Collaborate closely with cross‑functional teams, including engineering, product, customer experience, and international partners.
• Assist in the development and continual improvement of quality processes, feedback loops, and knowledge‑sharing within the team.
• Ideally support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly.

Your profile

• Bachelor’s or Master’s degree in Engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, Psychology, Marketing, Human Factors, or a related field (Alternatively, relevant technical training with automotive or software experience is a plus).
• Experience in data analysis, quality assurance, testing, or customer feedback analysis.
• Familiarity with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA or Salesforce).
• Experience with survey and feedback platforms (e.g. Qualtrics, Medallia).
• Structured, solution‑oriented mindset and strong communication skills in English (German and/or Chinese are a plus).
• High level of initiative, adaptability, attention to detail, and teamwork orientation.
• Willingness to travel domestically and internationally as required by the role.

Benefits

• Experience in exciting and international projects.
• Continuous salary development.
• On‑the‑job training and language courses.
• Appreciation, motivation, and commitment.

Additional information

Seniority level: Mid‑Senior level

Employment type: Full‑time

Industry: Motor Vehicle Manufacturing

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