B2B Customer Support Manager (m/f/d)

Your mission

• Youarethemaincontactforinternal and externalstakeholdersforalltopicsregardingoursupportdomain.
• Youareresponsibleforthedesign anddevelopmentofoursupportprocessesincludingworkflowsand KPIs.
• Youdelightourclientsand handletheirinquirieswithflawlessSLA-compliance.

Your Skills

• You have several years of experience in support, ideally within a B2B software company.
• You have strong knowledge of Jira Service Management and confidently configure workflows.
• You are communicative and fluent in both German and English – spoken and written.
• You possess very good IT knowledge, including basic database skills, and understand the IT structures of a company.
• You enjoy managing knowledge and sustainably improving support processes.
• You are motivated to continuously develop yourself and become a seasoned professional for our software.

Why Halvotec?

• Decide for yourself where you work most effectively—we offer flexible mobile office arrangements.
• You’ll always have access to state-of-the-art software, hardware, and workplace equipment.
• We aim to give you plenty of space to grow both professionally and personally, which is why we offer diverse training opportunities through our Halvotec Academy.
• You’ll experience a friendly atmosphere with short decision-making paths and a culture of appreciative feedback, where you can truly make an impact.
• With a subsidized membership to EGYM Wellpass, you can work out at gyms and access numerous sports and wellness facilities across Germany.
• And there are even more benefits we provide to our employees—feel free to take a look at to learn more.

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