Berlin Boutique_ Client Advisor

We are an Italian luxury brand with a long-standing heritage and a well-defined creative identity. Our maison stands out for its blend of craftsmanship, stylistic research, and exceptional material quality. Drawing inspiration from diverse cultural influences, our collections are known for their originality and refined aesthetic. We operate in a dynamic and international environment where passion, elegance, and attention to detail drive every aspect of our work.

For our boutique in Berlin we are looking for a Client Advisor available to work full-time.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities
:

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Establish good group dynamics, through efficient communication
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers' attitude
• Ability to adapt to different customers
• Team-playing attitude
• Strong communication skills
• Ability to work in a dynamic environment
• Fluent in german and english. Another language is a plus