Business Development Manager EMA - Aftermarket (m/f/t)

Business Development Manager EMA - Aftermarket (m/f/t)

Join to apply for the Business Development Manager EMA - Aftermarket (m/f/t) role at Flowserve Corporation

Company Overview

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Business Development Manager (m/f/t) EMA (Aftermarket)

The Business Development Manager (m/f/t) EMA for Aftermarket drives regional growth for Flowserve’s valve service business across Europe, Middle East, and Africa. This role collaborates closely with regional End User Sales, QRCs, and Service leadership to accelerate aftermarket initiatives including spare parts, repairs, field service, service contracts, and long-term customer value programs. Frequent regional travel is required.

Responsibilities

• Develop and execute the aftermarket growth strategy across EMA, aligned with Flowserve’s service portfolio (repairs, spare parts, LTSA, digital services, reliability programs).
• Drive new business development with end users, channel partners, and industrial accounts.
• Promote service programs such as Asset Care, Performance Partner, and reliability-based service concepts.
• Collaborate with regional sales teams to pursue cross‑BU opportunities.
• Conduct market assessments, competitor analysis, installed base mapping, and growth segmentation.
• Build long‑term customer relationships focused on value, lifecycle performance, and reliability.
• Support QRCs by driving funnel creation, supporting quotations, and coordinating regional service campaigns.
• Lead service contract development, pricing logic, positioning, and customer negotiation.
• Develop business cases, financial models, and ROI analyses for service opportunities.
• Present service capabilities and offerings at customer workshops, audits, and industry events.
• Coordinate with Operations, Finance, Product Management, and Supply Chain to ensure commercial readiness.
• Develop commercial proposals and multi‑year partnership agreements.
• Track KPIs: revenue growth, margin, contract penetration, and customer retention.

Qualifications

• Bachelor’s degree in Engineering, Business, or related field.
• Minimum 7 years of experience in industrial sales, aftermarket service, or business development.
• Strong knowledge of valves, flow control systems, and industrial service environments.
• Experience with service agreements, LTSA models, or reliability‑based service portfolios.
• Proven track record of building customer relationships and driving revenue growth.
• Ability to build business cases, financial plans, and market analysis.
• Excellent communication, presentation, and negotiation skills.
• Readiness to travel frequently across EMA (~50%).
• Experience with Flowserve or other industrial OEMs.
• Knowledge of digital service models (predictive analytics, remote diagnostics).
• Experience collaborating with regional sales, QRC workshops, and field service teams.
• Multi‑lingual communication – English required, German is an asset.
• Customer‑centric thinking and relationship‑building ability.
• Strategic commercial mindset with strong analytical skills.
• Team collaboration and cross‑functional influence.
• Results‑driven, disciplined execution.
• Strong cultural awareness across EMA.

Company Culture and Details

Flowserve is a world‑leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID: R-17213

Job Family Group: Sales

Job Family: SA Key Accounts

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‑workers. Pay Transparency Nondiscrimination Provision.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowserv... (accessibility and accommodation notice).