Business Expert Digital Commerce (m/f/d)

Business Expert Digital Commerce (m/f/d)

Full‑time

The Business Expert Digital Commerce oversees all platform solutions—including M.Shop, M.Commercial Data, M.Companion, and Customer Self‑Service—ensuring strategy, requirements, and cross‑squad initiatives are aligned and executed effectively. Working closely with the Platform Lead, the role manages, optimizes, and tracks performance to deliver seamless, customer‑centric experiences. It supports growth by driving digital project rollouts, collaborating with cross‑functional and local teams, and acting as the key connector between markets, stakeholders, and technical teams. Additionally, it builds organizational capability through playbooks, eLearning, and upskilling initiatives.

Responsibilities

• Own cross‑platform business topics (M.Shop, M.Commercial Data, M.Companion, CSS) ensuring alignment and coherence
• Act as the primary interface between local country teams and the platform organization, clarifying and validating demands
• Translate business needs into actionable technical requirements and communicate constraints clearly to stakeholders
• Challenge assumptions and ensure decisions are grounded in validated business rationale
• Review, triage, and enforce quality standards on incoming requests before they reach development teams
• Collaborate with Platform Lead, Squad Leads, and Operations Managers to maintain alignment, stability, and continuous improvement

Qualifications

• 6+ years’ experience in digital product management, digital commerce, or related enterprise environments
• Strong business acumen with ability to translate between technical requirements and business needs
• Proven track record of owning cross‑functional topics and driving them from ambiguity to resolution
• Hands‑on expertise in managing project content, digital platform operations (websites, apps, content management), mobile‑first customer experiences, and the ability to analyze digital performance metrics
• Excellent understanding of mobile‑first website designs, customer onboarding, and app interfaces
• Skilled in tracking and interpreting KPIs using analytics tools (Google Analytics, Looker Studio)
• Experienced in project/program management, incident handling, and ticketing tools (Jira, Wrike)
• Strong stakeholder management across multi‑country environments, with excellent communication, collaboration, and conflict‑resolution skills

Benefits

• Work‑life balance: Flexible working hours with the option of mobile working in agreement with your line manager, 30 days of holidays
• Training: A comprehensive training offer via our own training center or externally
• Well‑being: Health days with lots of health checks and information about your well‑being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program
• Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events
• Discounts: discounted Jobticket as well as discounts in our wholesale stores and at many partner companies
• Comfort: Good transport connections, free parking spaces, JobBike
• Company pension plan: Contribution to your company pension
• Family driven: Three daycare centers for children on campus, support of holiday camps for children of employees

Job Location

Information about the job location will be provided upon application.