Business Operations Manager (F / M)

Stellenbeschreibung:

Since its inception in 2016, Otoqi has established itself as a leading French start‑up in the automotive logistics sector.

Our strength lies in combining cutting‑edge technology with operational excellence.

Each year, our 2000 partner drivers move over 500,000 vehicles across Europe, all delivered in under 48 hours.

Our platform helps car dealers and rental companies overcome their logistical challenges.

We set the industry standard for vehicle transportation in Europe, offering ever more reliable and faster service through continuous innovation.

In 2023, we achieved a record‑breaking 500,000 completed missions!

With €10M raised in our Series B funding round in 2024, and a presence in France, Italy, and Germany, we are targeting new countries for our international growth in the coming years.

Job Description

As a Business Operations Manager at Otoqi, you’ll be part of the Ops Excellence & Product Team, leading cross‑functional projects to optimize, standardize, and scale our operations across multiple countries. You’ll turn operational challenges into impactful process and product improvements, define and track KPIs, and enable local teams through tools, training, and best practices.

Working closely with Product, Tech, Ops, Sales, Customer Success, and Quality, you’ll deliver solutions that boost efficiency, customer satisfaction, and retention all while ensuring they are both scalable and adaptable to local needs.

Key Responsibilities

Impact‑driven projects

Collect and prioritize operational pain points from stakeholders
Translate operational needs into product or process specifications and work closely with Product Managers to feed and refine the product roadmap
Fully document each project in Notion
Establish continuous feedback loops with stakeholders to refine and improve solutions after implementation

Performance tracking

Measure the impact of each deployed project, communicate results to stakeholders, and evaluate ROI
Maintain and optimize operational dashboards to track performance indicators and feed decision‑making

Enablement of local teams

Align operations across countries: standardize processes, adapt to local needs, and drive cross‑country best practice sharing
Administer and improve shared tools such as Zendesk, Airtable, Notion, and back‑office systems
Lead internal enablement through training materials and knowledge‑sharing sessions to ensure alignment across teams