Business Process Analyst (m/f/d)

Stellenbeschreibung:

Your daily workout

With the EGYM transformation towards a process-driven organization we see the need for identifying, documenting, analyzing, and improving business processes as one of the critical areas for our success. As a Business Process Analyst (m/f/d) in Munich you will work closely with our Customer Service & Support department to uncover potential for improving our processes and our business. If you are excited about making a real impact, growing your expertise and thriving in a collaborative, fast-paced environment, this is your chance to apply now!

Identifying Bottlenecks:You identify and resolve process bottlenecks
Process Management:You are responsible for the scoping, development, mapping, and continuous improvement of business processes forCustomer Service & Support and Order Management
Standardization: You contribute to the standardization and structuring of our existing business processes
Workshops: You design and conduct workshops to develop possible solutions
Process Implementation:You design and implement process changes and improvements in collaboration with Project Managers (m/f/d)
KPIs: You design, develop, and implement scalable process KPIs
Efficiency:You ensure that our processes are designed to work efficiently across multiple systems

Your fitness level

Qualification: You have training or further education in the field of process analysis/management (e.g. PDCA, LEAN, Six Sigma, Kaizen)
Process Mapping:You are passionate about processes and have experience in developing and maintaining Business Process Maps
Business Processes:You ideally have experience in the Business Process Management domain, especially in areas such asCustomer Service & Support or Order Management
Mindset: You have an analytical mindset combined with a high-quality awareness
IT Skills: You have knowledge of BPMN 2.0 and ideally of Process Management softwares (e.g. Adonis, Signavio, Aris etc.)
Language skills: You are fluent in English

Your training goal for your first 6 months

Process expertise:You have gained full knowledge for our Business Processes acrossCustomer Service & Support or Order ManagementE2E processes and act as a valued and knowledgeable stakeholder
Process redesign:You redefine the process structure for collaborating with the Process Owner (m/f/d), the specialized departments and the internal Process Consultant
Workshop facilitation:You facilitate workshops to map processes and are responsible for implementation and post-implementation activities
Process KPI definition:You define the respective process KPIs
Network: You have built trusting relationships with your team and stakeholders through your open nature and are valued for collaboration
Project Participation:You participate in project squads helping define the AS-IS process and documenting the TO-BE process

The equipment we provide

Modern & International: Be part of a modern and international company culture where talent and passion are welcome, heard, and part of the decision-making process
Work-Life-Balance: Benefit from flexible working hours, home office possibilities, and 30 days of vacation per year
Continuous Development:Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve
Fit & Healthy:Train for free with EGYM Wellpass in several thousand sports and health facilities across Germany and/or use our in-house gym with EGYM products
Mentoring Program:Exchange knowledge and grow together across teams and locations through our self-organized mentoring platform
Discounts: Get a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
Bike Leasing:Stay active and use our leasing bike offer on your way to work or in your spare time
Subsidized Pension:Profit from our employer-subsidized pension