Business Process Specialist / System Trainer Airfreight (m/f/d)

Since its foundation years ago, Hellmann Worldwide Logistics has developed into a major global player in freight forwarding industry and combines this success with the charm of a family business. All these years we have relied on our exceptional people and their unmatched passion and energy to serve our customers.

For the better. Together.

In our vision, we yearn and strive for a better world: A world where humankind takes care of the environment, quality of life is improved and social equity is reality. We can only realize this world together!

As an interface to Product Management, Operations and IT, the area Business Process Management Airfreight is responsible for the global Airfreight processes of Hellmann. This includes the design, implementation and continuous improvement of business processes in terms of standardization, sustainability, automation and digitalization.

We are looking for a Business Process Specialist (m/f/d) with focus on our new TMS and future projects in our team in Europe. The main focus of your role will be to train and support the design and rollout of a new Transport Management System (TMS) Cargo Wise One. You will support the project team at all levels – from analysis to implementation phase. You will gain valuable working experience in a fast-paced and dynamic environment across the European continent.

Location : flexible inside Europe, preferred Hamburg | Reference No.: R | Type of contract: Permanent

» Key Responsibilities:

• Supporting the rollout of the new Transport Management System, driving business process transformation along with it, including analysis, change management, set-up, training, etc.
• Planning, moderation and execution of country and regional workshops and trainings with all levels of employees, predominantly on site across Europe
• Supporting country BPM and key users on a day to day basis in airfreight operational, system and process related matters
• Creation of training material and documentation
• Creation of SOPs and work instructions

» Key Skills and Requirements:

• Completed logistics apprenticeship and / or completed University degree in Logistics or a comparable qualification
• Solid understanding of the global forwarding industry with on hand operational experience, especially in Airfreight
• Experience in the field of training business processes, system use and organizational changes
• Experience with the implementation of a TMS is a plus
• Strong communication and influencing skills to effectively deal with different cultures, departments and hierarchical levels
• Empathy skills: ability to place yourself in the shoes of the audience
• Proficiency in English (both written and spoken)
• Flexibility towards traveling and longer stays abroad (40% - 60%)
• Ability to work independently with strong time management skills
• Analytical thinking, strong self-confidence and problem-solving skills

Since its foundation years ago, Hellmann Worldwide Logistics has developed into a major global player in freight forwarding industry and combines this success with the charm of a family business. Diversity and equal opportunities are firmly anchored principles of our corporate philosophy. Applicants (m/f/d) with severe disabilities will be given preferential consideration if they are equally qualified.

» Your top benefits:

• Hellmann Spirit: Culture focussing on people and relationships, Regular team and company events, Birthday lottery ticket from the Deutsche Fernsehlotterie
• Work Life Integration: Flexible working hours and mobile working
• Additional financial benefits: Vacation and Christmas bonuses, Company pension plan and capital-forming benefits, Up to 1.€ net bonus for the recommendation of new colleagues, Discounts and offers for travel, leisure and culture
• Health & Wellbeing: Company fitness via Hansefit, Mobile massage during working hours, Mental health and health coaching
• Family support: Vacation days to care for family members and for special events
  Professional & personal development: Newcomer Days, Continuing education and training opportunities through our academy, Digital learning platform (LearningHub)
• Mobility: Subsidy for the Deutschlandticket, Mobility allowance, Free parking spaces, Free use of e-charging stations
• Equipment: Laptop/tablet, Smartphone

»