Business Travel Consultant

CTI (Cisalpina Tours International) with over 50 years of experience, is a leading Travel Management Company in the Business Travel sector.

It is part of MSC Group , global leader in maritime transport and third‑largest player in the cruise industry, with operations in 150 countries and over 150,000 employees worldwide.

In alignment with our ambitious international expansion , we are actively seeking experienced Business Travel Consultants to play a key role in contributing to its success, in Hamburg, Germany .

THE ROLE

As a Business Travel Consultant at CTI Germany, you will be responsible for:

• Booking all aspects of Business Travel including flights, rail, hotel, car hire, and taxi reservations.
• Issuing tickets, handling possible changes, cancellations, and refunds.
• Managing the entire inquiry process, from searching for various fares and travel options to presenting optimal solutions to the client.
• Exploring and researching everything from low‑cost options through to round‑the‑world itineraries.
• Overseeing each booking, ensuring client profile details are considered, travel policies are adhered to, and advising on necessary VISA requirements.
• Responding to emails and calls within the client's SLA (Service Level Agreement).
• Managing travel projects, ranging from individual reservations to large groups.
• Providing alternative options to clients within their travel policy.

WHAT WE ARE LOOKING FOR IN YOU

Our ideal candidate possesses:

• Practical, hands‑on experience with at least one of the following major Global Distribution Systems (GDS): AMADEUS, GALILEO, or SABRE , with proven experience managing bookings from start to finish, including creating, modifying, and issuing tickets, based on real professional use rather than theoretical knowledge.
• Confident clear spoken and written German and English.
• Proficiency in technology products, including Outlook, Word, Excel, PowerPoint, and Google Docs.
• Outstanding geographical and product knowledge of destinations and airlines.
• Strong organizational skills and excellent customer service and communication abilities.
• A passion for travel and a commitment to delivering service excellence.