Card Fraud Operations Manager

What you will do

Gnosis Pay is the first Decentralized Payment Network (DPN) bridging the gap between real‑world payments and blockchain transactions. By introducing the first‑of‑its‑kind Visa‑certified debit card directly connected to a self‑custodial crypto wallet instead of a traditional bank account, Gnosis Pay makes the transition from Web2 to Web3‑based payments simple and intuitive.

Key Responsibilities

• Dispute & chargeback lifecycle management – responsible for end‑to‑end dispute handling, ensuring timely and accurate processing of all dispute claims in accordance with Visa card scheme rules and regulatory timelines; develop strategies to optimize chargeback win rates and minimize financial exposure; act as primary point of contact for the customer support team on complex cases.
• Fraud prevention strategy & operations – develop, implement, and continuously refine card fraud prevention strategies; identify and mitigate various fraud typologies including first‑party fraud; manage and optimize fraud detection systems and tools, including real‑time monitoring and alert management; collaborate with Product and Engineering teams to integrate fraud prevention measures into new and existing card features.
• 3DS & SCA management – responsible for the implementation, configuration and optimization of 3D Secure protocols for e‑commerce transactions; ensure compliance with Strong Customer Authentication (SCA) requirements and other relevant regional regulations.
• Fraud risk rules & system management – design, implement and maintain fraud risk rules within Gnosis Pay’s fraud management systems (rule engines, machine‑learning models); conduct regular analysis of fraud trends to proactively adjust risk rules and detection parameters; manage relationships with external fraud prevention vendors.
• Fraud reporting & analytics – develop and maintain comprehensive fraud and dispute reporting dashboards and metrics; provide regular insightful reports to senior management on fraud losses, chargeback rates, dispute trends and prevention effectiveness; analyze root causes of fraud and disputes, recommending corrective actions; use data from MI & Analytics to direct Gnosis Pay’s fraud prevention strategy.

Who you are

• 4 years of experience in fraud management, risk operations or dispute resolution within the payment card industry (issuing preferred).
• In‑depth knowledge of Visa products, chargeback rules and reason codes.
• Strong understanding of EMV technology, tokenization (DPAN/MPAN), 3D Secure and Strong Customer Authentication principles.
• Proven experience in managing and optimizing fraud detection systems and rule engines.
• Analytical mindset with the ability to interpret complex data, identify trends and translate insights into actionable strategies.
• Excellent communication, presentation and interpersonal skills with the ability to articulate complex technical and risk concepts to diverse audiences.
• Experience with data analysis tools and reporting platforms.

Benefits & Culture Highlights

• Personal Development – pursue professional goals with support including education budgets and conference allowances.
• Innovation & Experimentation – explore new ideas and dedicate time to side projects within our ecosystem.
• Flat Hierarchy – ideas and contributions valued and heard without getting lost in a complex structure.
• Flexible & Remote Work – flexible schedules and a long‑standing culture of remote work.
• State‑of‑the‑Art Equipment – receive the latest hardware and tools needed to excel.
• Growth and Opportunity – grow with us in an exciting industry and make a significant impact.
• Inclusive and Diverse Culture – committed to creating an inclusive environment that celebrates diversity; all qualified applicants will receive consideration for employment without regard to race, ethnicity, age, religion, gender identification, sexual orientation, or disability.
• Community and Mission – join a team passionate about our mission and enjoys working together.

Employment Details

Type: Full‑Time

Vacancy: 1

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, ethnicity, age, religion, gender identification, sexual orientation or disability. Gnosis is an equal opportunity employer.