CAREER OPPORTUNITIES: Customer Service Manager

Customer Service Manager (m/f/d) based in New Delhi, India

Job code: 30217

Location:
India
Department:
Technical Service After Sales
Fixed term:
(Not translated in selected language)

YOUR TASKS

• On-site representative in New Delhi, India for several airlines and entry-into-service support
• Consulting in all technical in-service matters for full support of our customers (amongst others support in warranty analysis and corrective actions, assistance in scheduling cabin maintenance, seat trainings, etc) 
• Responsible for AOG services
• Support of the customer service sales process through technical clarification and potential improvements (MCP & Modifications) to the customer
• Responsible for the coordination of all customer service customer meetings including management level meetings, operation and scheduling meetings and coordination with MROs services
• Warranty analysis and support as well as immediate actions and coordination with the MTS/CA team
• Responsible for regular reporting to stakeholders
• Maintenance of seats through minor repairs or implementation of SBs

YOUR QUALIFICATIONS

• A completed technical university degree (e.g. industrial engineering, mechanical engineering) or a comparable qualification (e.g. technician training and relevant work experience)
• High commercial understanding and experience in customer care and after sales
• Intercultural competence in working with international customers
• Practical experience in project management
• Ideally completed training as a certifying staff or CAT mechanic
• Strong analytical skills and a systematic way of working
• Strong communication skills (proficiency in native language and English) and customer-oriented thinking and acting
• International travel willingness
• Skills in the area of certification, documentation and process in the aviation industry (specially seating) are of advantage

Benefits

RECARO Academy and carrer paths
Corporate benefits program
Flexible working hours

ContaCt

Denise Freimüller 
denise.-
Your personal information will be kept confidential.
Disabled applicants (m/f/d) will be given special consideration in the event of equal suitability.

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