Centers of Excellence (CoE) Framework Leader

Why SoftwareOne?

This is your chance to lead the backbone of global services, shaping strategy, driving execution, and fostering collaboration across regions.

As the centre of innovation, governance, and operational excellence, you’ll ensure SoftwareOne’s services are delivered consistently and at the highest standard.

Location

Open to all SWO locations.

The Role

Do you want to shape global services and make a lasting impact on customers worldwide? SoftwareOne is seeking a strategic leader to own our Centres of Excellence (CoEs) governance and frameworks, ensuring consistent, scalable, high-quality delivery.

As Global CoE Framework Lead, you’ll drive strategy, execution and innovation, working with CoE Leads, Product and Portfolio teams, Sales, and Go-To-Market functions. You’ll ensure services are aligned, efficient, repeatable and scalable, while fostering collaboration and knowledge sharing across regions.

What You’ll Do

• Lead the CoE governance framework, ensuring clear decision-making, accountability, and alignment across portfolios.
• Partner with CoE and PoE Leads to ensure services reflect business strategy, GTM priorities, and customer needs.
• Manage Release Managers to guarantee timely, high-quality launches, updates, and retirements of services.
• Drive adoption of standardised practices, reusable assets, and automation across CoEs.
• Foster communities of practice to encourage knowledge sharing, cross-regional collaboration, and innovation.
• Act as a connector across teams and portfolios, promoting consistency, efficiency, and alignment with Sales, Delivery, and Product teams.
• Coach and develop a high-performing, distributed team, promoting a culture of accountability, collaboration, and continuous improvement.

What we need to see from you

• Proven senior leader with experience in portfolio governance, CoE operations, service lifecycle, and release management.
• Strong track record of leading distributed teams, coaching and developing high-performing talent.
• Skilled at influencing senior stakeholders and aligning cross-functional teams in complex, matrixed organisations.
• Experienced in designing and embedding governance frameworks that drive consistency and measurable outcomes.
• Demonstrated ability to build engaged communities and drive adoption of standardised processes, automation, and reusable assets.
• Committed to delivering initiatives on time, to high quality, and fully aligned with business strategy.
• Analytical, practical, and an excellent communicator and facilitator who turns governance into tangible business results.

Job Function

Software & Cloud