Channel Performance Analyst Inside Sales (gn) Vollzeit/Teilzeit (hybrid)

What you can expect

Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.
As part of our team, you will take on the following responsibilities: You manage the pan-European performance steering of the Inside Sales channel.

• You continuously optimize a central performance management system in Power BI and Genesys for all Inside Sales activities to ensure full transparency across all countries.
• You define and monitor all relevant KPIs (lead handling, contact rates, pipeline conversion, activity levels) within MSD and Genesys.
• You take end-to-end responsibility for monitoring and optimizing the sales pipeline from lead to customer.
• You develop and refine lead scoring models, qualification criteria, and routing rules to ensure optimal processing across all Inside Sales teams.
• You are responsible for all lead, call, and email routing within European sales organizations, ensuring maximum efficiency, customer reachability, and balanced workload distribution.
• You analyze Inside Sales data to identify trends, inefficiencies, and opportunities.
• You work closely with Sales Excellence, Marketing, IT (Genesys & Dynamics), and local sales teams to ensure seamless, data-driven sales processes.
• You participate in the planning, execution, and performance review of pan-European Inside Sales campaigns and initiatives.
• You ensure system readiness for campaigns (Genesys routing, Dynamics workflows) and establish clear standards for performance measurement.

What makes you stand out

• You hold a Bachelor’s or Master’s degree in Business Administration, Business Informatics, Business Analytics, or Industrial Engineering.
• You bring strong statistical and process expertise.
• You have 4–6 years of experience in Inside Sales Operations or Contact Center Analytics.
• You have expertise in KPI governance, routing and scoring design, end-to-end pipeline management, and pan-European harmonization.
• You are proficient in Power BI (including DAX, RLS, and data modeling) and Power Query.
• You are familiar with Genesys Cloud (routing/analytics) and Dynamics 365 (workflows/CRM).
• You have experience with SQL/Snowflake.
• You are skilled in lead scoring and qualification, routing efficiency, pipeline conversion, system readiness for campaigns, and review and action management.
• You excel at cross-functional stakeholder management and communicate clearly and precisely.
• You drive process harmonization, enablement, and change management.
• You are fluent in German and English, both written and spoken.

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!

We’ve been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!