Chief Operating Officer (m/f/d)

Title: Chief Operating Officer (m/f/d)

Location : Remote‑first across Europe (HQ Berlin), presence in Berlin approx. every 6 weeks

At bookingkit, Europe's leading software and AI platform for the experience industry, we are poised for our next major growth phase. We are the AI‑powered Attraction Success Platform, empowering operators—from Europa Park to the Pantheon in Rome—to efficiently run and scale their business through automation, data, and connected distribution. The company has reached sustainable profitability and is now focused on European expansion through organic growth and potential targeted acquisitions.

We are seeking a Chief Operating Officer (m/f/d) to join our C‑Level. Your mission is to elevate our operational maturity and uphold our exceptional internal communication culture. This is a decisive role for an organizational builder who will ensure bookingkit remains a well‑organized, data‑driven, and process‑scaled organization.

Your Day-to-Day

Your core mission is to scale by process, not by people—making bookingkit an operations and growth powerhouse that runs on clarity, automation, and ownership.

Operational Excellence, Automation and Strategic Steering

• Maintain and continuously improve company‑wide operational stability and process quality.
• Simplify business operations to allow for scalability at minimum complexity.
• Lead automation and AI enablement, driving their adoption across all departments and fostering an "AI‑first" mindset.
• Own and evolve the annual OKR and strategy process.
• Translate strategy into measurable goals, ensuring accountability through transparent tracking and data‑driven management.

Leadership & People

• Lead the People team (Head of People & Culture reports directly to you).
• Nurture an environment of ownership, trust, and empowerment.
• Nurture and gradually develop company culture, values, and internal communication in a remote‑work setup.
• Strengthen leadership capabilities across departments and support talent growth.

Finance & Compliance

• Oversee Finance, Controlling, and Compliance (Head of Finance & Compliance reports directly to you).
• Drive automation and reporting quality across financial systems.

We are a Good Match if you have:

• Operational Leadership: Strong operational leadership background, ideally 5+ years experience in high‑growth SaaS or tech environments.
• Functional Expertise: Experience leading Finance and People functions.
• Process & Tech: Proven ability to drive operational automation and process improvement, with IT and automation affinity essential.
• AI Experience: Hands‑on AI tooling experience.
• Organizational Skills: Excellent project management and organizational design skills.
• Mindset: A hands‑on, pragmatic mindset with the ability to zoom out strategically.
• Communication: Strong communication and collaboration skills; able to influence across teams without authority.
• Language: Fluent in English.
• Experience Level: Startup experience (preferably scale‑up stage).

Nice-to-Haves:

• Experience or readiness for M&A integration is a bonus.
• German language skills are a plus.

Perks and Benefits

• Remote Work: Enjoy a 100% remote work setup, with the option to join colleagues in our Berlin office. Our Mobile Work Abroad policy also allows you to work from almost anywhere in the world for up to 5 months in the year.

• Generous Leave: Start with 28 vacation days per year, and earn an extra vacation day each year on your anniversary date (up to a maximum of 31 days).

• Subsidies: Public Transportation Subsidy (over 50% coverage in Germany) and Gym Subsidy (Urban Sports Club and Wellhub).

• Annual Private Travel Subsidy: Receive up to €156 annually for private travel.

• Culture: Flat communication structure and a culture that values open communication and accessibility.

• Additional Leave: An extra Charity Day for volunteer work and 10 days of paid leave for child sickness.

Why You Will Thrive with Us

You will be a builder of clarity—combining analytical thinking with a human touch. Your true impact will be in influencing and enabling the entire organization.

• Core Traits: You are process‑driven yet entrepreneurial, calm, pragmatic, and solution‑oriented.
• Culture Fit: You possess high empathy and communication skills, a growth mindset, and are diversity‑minded and inclusive by nature.
• The Mission: Your goal is not to reinvent, but to elevate. You will help us stay fast, efficient, and connected as we grow into Europe's category leader.

Ready to be part of this exciting journey and make an impact? Apply now and learn more about us and this opportunity in a 30‑minute video meeting with one of our founders, Christoph Kruse!