Claims Specialist

Select how often (in days) to receive an alert:

Hannover Re - with around 4,000employees at locations all over the world. Our strength? Connecting Power: We rely on each other. As a reinsurer, we protect customers in the event of a claim. This requires customised, innovative solutions. Solutions that worked yesterday may be outdated tomorrow. We challenge ourselves and continuously optimise our services, advice and products. All this makes us one of the leading and most profitable reinsurance groups in the world and a reliable employer.

We are currently hiring anClaim Specialistto join our Finance & Accounting team in Malaysian Branch.

You can look forward to

• Actively reviewing, improving and developing claim management solutions, processes and strategies when required.
• Actively reviewing and improving Claim handing guidelines, including criteria for claim review.
• Actively establishing local/ regional networks with loss adjusters, lawyers and other service providers to get up-to-date loss information and to support claim audit and verification.
• Verifying covered losses (Facultative and Treaty) by studying insurance policy and/or reinsurance contract coverage (in consultation or liaison with underwriter/ Group legal services when necessary).
• Establish proof of loss by studying documentation and assembling additional information from outside sources.
• Verifying claim recoveries and salvages when relevant.
• Supporting loss reserve (single and event loss) process when required.
• Conducting claim audit when required, which including but not limiting to:
  • Interviewing with Claims and Reinsurance/ Finance Team of business partner.
  • Assessing Claim handling and reserving process of business partner;
  • Engaging local experts (loss adjusters/ lawyers/other service providers) when required;
  • Negotiating claim settlement where relevant;
• Actively communicating with Underwriter and other Services departments about claim development and claim decision according to Claim handling guidelines;
• Actively using claim handling experience and claim data to support underwriting and pricing process.
• Register claim, maintain claim files and document claim file activities in accordance with established procedures and to ensure information confidentiality.
• Prepare claim reports to Branch management, Compliance and Hannover Office according to Claim handling guideline.
• Approving or denying or referring claims according to Claim handing guidelines and authority.
• Ensure legal compliance, including Sanction and Data protection regulations, by following company policies, procedures, and guidelines.
• Maintain quality client service by understanding client ‘s practices and responding to client ‘s inquiries.
• Provide legal support by assembling documentation for settlement action.
• Assist or prepare files for lawsuit, trial, subrogation or commutation.
• Collaborating with Technical accounting professionals as a reference contact regarding claims.

You come equipped with

• A university degree or master's in relevant field such as (re)insurance, business, finance or law.
• Minimum of 5 years of experience in the insurance or reinsurance industry
• Having experience working with loss adjusters is an asset
• Extensive knowledge of (re)insurance claim process
• Extensive knowledge of insurance-related policies and legislations
• Excellent conflict resolution skills
• Strong communication and interpersonal skills
• Proficient with Microsoft Office Suite.
• Good command of English (written and spoken)
• Prioritize tasks effectively and manage time efficiently to meet deadlines and objectives.
• Able to adjust to new circumstances, challenges, and changes in the environment, and be willing to consider new ideas and perspectives.
• Pay attention to and understand the perspectives of others, and communicate thoughts and ideas clearly and concisely, and actively seek feedback and use it constructively
• Analytical and problem-solving skill
• Attention to detail and accuracy
• Organisational and time management skills
• Ability to be a team player with result oriented, problem-solving skills and willing to complete/assist in tasks that sometimes fall outside of the job description

We are #somewhatdifferent – people with their own stories, experiences, and career paths. Everyone is welcome! Apply with just one click on the “Apply now“- button and become part of our diverse team!