Client Experience Associate DACH

Movable Ink is a data‑activated content platform that helps marketers personalize email and other channel content at scale. The company delivers AI‑driven email creativity for brands worldwide and supports clients across North America, Central America, Europe, Australia and Japan.

Based in Munich, Movable Ink is hiring a Client Experience Associate (CXA) to support its client portfolio across the DACH region. The CXA will work closely with the Director‑led Client Experience teams, handling day‑to‑day client needs and laying the groundwork for future independent account management.

Responsibilities of the Client Experience Associate

• Learn the Movable Ink platform and the email industry ecosystem
• Support the Client Experience Manager (CXM) on named accounts as a backup contact
• Communicate directly with contacts on named accounts to gather requirements and prepare for campaign execution
• Pull campaign results from the Movable Ink platform and synthesize them into standardized campaign reports for clients on a regular basis
• Assist in creating and executing PowerPoint presentations for client Business Reviews and status meetings
• Execute email mock‑ups in Photoshop for client Business Reviews and status meetings
• Proactively manage the schedule of client meetings and Business Reviews, including preparing swag and handling administrative and logistical elements
• Maintain Salesforce contact roles for all client organizations
• Take minutes in client meetings
• Troubleshoot queries and QA campaign setups for clients
• Produce written documentation for custom projects

Qualifications

• Ability to manage multiple deadlines and deliverables simultaneously
• Excellent oral and written communication skills
• Strong ability to work well with others
• Adaptability in a fast‑changing environment
• Positive attitude, outcome‑focused mindset
• Self‑motivated, willing to try new things, coachable
• Creative & entrepreneurial‑minded
• Desire to learn HTML/CSS/JavaScript and Photoshop

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal‑opportunity employer.