Client Management / Account Executive (Sales-Driven)

Stellenbeschreibung:

Entrepreneur in Residence (EIR): Senior Client Success Manager (CSM Team Lead)

Remote | Full-time | German Speaker Preferred | Strategic Builder Role

About ATLAS ANALYTICS

ATLAS ANALYTICS helps B2B tech companies grow smarter and faster through intelligent outbound sales, high‑impact lead generation, and scalable pipeline systems. Clients trust us as their external growth engine—driving predictable pipeline while they focus on closing deals.

We’re looking for a Senior Client Success Manager (Team Lead) to help us scale our CS function from the ground up—someone who’s ready to take full ownership, build processes, and eventually grow a team. This role is for a builder, not just a relationship manager—someone who can optimize delivery, own outcomes, and act as a strategic operator between clients and internal teams.

What You’ll Do

Onboard new clients and lead strategic kickoff workshops (ICP, messaging, GTM planning)
Run monthly strategy calls and reviews—synthesize campaign performance and offer clear, honest recommendations
Build long‑term trust through proactive communication, strategic guidance, and tangible results
Work cross‑functionally with SDRs, Growth Consultants, Copywriters, and Founders; connect the dots between client strategy and campaign execution; be candid with clients—challenge assumptions, ask tough questions, and bring clarity
Create playbooks, workflows, and SOPs that make onboarding, reporting, and retention seamless
Implement scalable systems using automation tools and integrations; lay the foundation to eventually hire, coach, and lead a growing CSM team
Gather feedback, suggest improvements, and ensure our delivery stays high‑performing as we scale
Own client retention metrics and drive upsells in collaboration with the sales team; conduct experience check‑ins and request testimonials, case studies, or referrals where appropriate

Who You Are

Experienced in client‑facing roles (Client Success, Account Manager, Strategy Consultant)
Familiar with B2B lead generation, outbound campaigns, and customer‑facing operations
Comfortable speaking with founders, CMOs, GTM leads, and guiding their strategy
Process‑mindful, thinking in playbooks, SOPs, and scalable systems
Proactive in identifying, fixing, and documenting problems
Comfortable pushing back when it is in the best interest of the client or team
Fluent in English (German a strong bonus)

Why Join ATLAS ANALYTICS

Ownership from Day One – run your own client portfolio and shape how we deliver
Builder’s Role – be the architect of our CS function—what you build here lasts
Fast‑Paced, Global Team – collaborate across functions, clients, and geographies
Remote & Flexible – work from anywhere with autonomy over your schedule
Real Impact, No Bureaucracy – your ideas matter; work directly with the founders
Upside & Growth Path – grow into Head of Client Success or Operations Lead

How To Apply

Tell us why this role speaks to you—what excites you about building client success from scratch?
Share a quick video (Loom, YouTube, selfie): introduce yourself + one fun, creative, or proud moment you’ve led
Add your LinkedIn, portfolio, or relevant experience if you’d like

Link here:

Let’s build something high‑performing, client‑loved, and operationally scalable—together.