Client Relation & Technical Support Specialist (m/w/d)

Über uns

INTERMAPS® is a software and media company focused on sensor-driven data analytics, custom software development and native apps. A speciality is our passion for skiing, embodied by the iSKI® brand, as well as our digital map systems and data management in general. We are active in 15 countries on 3 continents. We develop a wide ecosystem of digital tools for ski resorts and outdoor destinations worldwide. Our platform combines mapping, waiting-time tracking, and guest activity analytics to help resort operators run safer, and more engaging tourist destinations. Our mission: Enable outdoor destinations to deliver modern, data-driven, and seamless experiences to every guest. Great projects with well-known customers as well as challenges are waiting for you and your talent.

Tasks

• As a Client Relation & Technical Support Specialist, you will be the bridge between our business clients and our product/engineering teams.
• You will support clients, explain tech concepts in simple ways, and help drive sales and onboarding.
• Be the primary contact for client inquiries.
• Provide initial technical support and explain basic technical concepts clearly.
• Understand and communicate technical details such as: Basic HTTP concepts (URLs, parameters, GET / POST requests, headers), JSON / XML API inputs and outputs (Swagger / OpenAPI).
• Collaborate with engineers to resolve issues and improve client experience.
• Support sales: product demos, follow-ups, and identify new opportunities.
• Build strong long-term relationships with clients.
• Occasionally travel to events or a resorts.

Requirements (Required)

• Strong communication and interpersonal skills.
• Basic software technology understanding (no coding).
• Ability to read simple API documentation.
• Comfortable explaining technical concepts to non-technical people.
• Proactive, organized, and customer-oriented mindset.
• Fluent German and very good command of written and spoken English.

Nice to Have (Not Required)

• Knowledge of basic SQL.
• Any programming experience.
• Familiarity with GitHub or version control.
• Understanding of HTML.
• Experience in SaaS, tech support, or client-facing roles.
• Interest in skiing, outdoor activities.

Benefits

Responsible and variable tasks in an owner-managed company with an international orientation. An open communication culture at eye level awaits you, the opportunity to deal with the latest technologies, long-term permanent position with development opportunities and creative potential. Office in Vienna is easily accessible by public transport, pleasant working atmosphere and short decision-making processes.

Why Join Us

Work with high-impact products used by resorts worldwide. Be part of an agile, friendly international team where your voice matters. Travel possibilities. Of course, we take individual qualifications into account and are prepared to negotiate your salary. We would be happy to discuss the details personally. You don't tick any bullet points, but you believe you'd fit perfectly into our team? Do you have unique skills that will help our company? Then put your foot in the door, we want to get to know you.