Client Relationship Manager (BFSI) - Frankfurt

Stellenbeschreibung:

Client Relationship Manager (BFSI) – Frankfurt

Apply for the Client Relationship Manager (BFSI) – Frankfurt role at Cognizant.

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world. Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results. Be one of our change-makers and join the success story.

Job Title

Client Relationship Manager – Banking, Financial Services & Insurance (d/f/m)

Location

Germany (Frankfurt)

Key Responsibilities

Market Leadership – Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
Developed experience working in one or more of the following industries: Banking, Financial Services &/or Insurance industry.
Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio
Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
Identifies new clients, also qualifies add-on opportunities to existing engagements
Relationship Management - Cultivates long‑term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.
Invests time in creating client advocates for Cognizant by going above and beyond in relationship development
Participates in reviews and provides educated and relevant perspectives on key client relationships
Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
Responds to and delivers on client requests in an effective and timely manner
Identifies opportunities, makes proactive proposals to the client in line with the account strategy
Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes
Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success
Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.
Forecasts and meets or exceeds quarterly and annual revenue & margin targets
Enhances profitability and actively drives portfolio’s overall financial performance

Required Experience

Client and industry knowledge
Proficiency in one or more of the following industries: Banking, Financial Services &/or Insurance industry.
Solid Business development experience – both Hunting and Farming, however the requirement is mainly for Hunting
Excellent communication skills
Reliable and dependable with clear, concise spoken and written communication skills
Ability to work in a global team
Results driven
Ambitious and hungry to demonstrate and prove leadership credentials
Self‑starter and adaptable‑can work independently or within a team structure
Building relationships and strengthening partnerships by focusing on exceptional client experience
Natural ability to build customer rapport and create client advocates for Cognizant
Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
Ability to balance risk and growth to deliver innovative engagements for clients

Preferred Experience

Concepts of financial, marketing and business strategy
Good understanding of P&L Management including revenue and margin forecasting and deal commercials
Business acumen
Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
Deep knowledge in at least one Products and Resources domain area
Excellent bid management skills
Exposure to and understanding of multiple delivery and commercial constructs