Client Service Representative German / French / Italian Speaker (f/m/d)

Location: Wiesbaden, Germany; London, UK; Sophia Antipolis, France
Department: Digital Brand Services
Job type: Permanent, hybrid (three days on-site)
Hours: 40 hours per week (working hours may vary by location)

About the role

We’re looking for a motivatedClient Service Representative ready to take the next step in their career within an international environment. At CSC, you’ll become part of a global team dedicated to supporting leading companies inprotecting their brands online .

As theworld market leader indigital brand and domain management , CSC partners with well-known companies across the globe to keep their brands secure and visible online. You’ll join a company where true team spirit, innovation, and service excellence define the way we work.

This is an exciting opportunity for someone eager to grow and thrive in a dynamic, collaborative setting where quality, compliance, and client focus are at the core of everything we do.

Some of the things you'll be doing

• You’re the first point of contact for our B2B global clients via email, phone, or chat.

• You assist with questions about domains, certificates, DNS, and more.

• You solve problems quickly and professionally with a smile in your voice.

• You work closely with colleagues worldwide to find the best solutions for our global clients.

• You build genuine client relationships and help ensure they feel well taken care of at CSC.

What technical skills, qualifications, and experience do you need?

• Must be fluent in bothEnglish and German or English and French . Any additional language skills would be a plus.

• Experience working in a client-centric environment, industry or role (e.g., retail, tourism, hospitality, or similar).

• Effective written and verbal communication skills.

• Ability to think critically and be solution oriented.

• Strong Microsoft Office skills including MS Excel, Word, and Outlook.

• Ability to learn, adapt to, and discuss new technology.

• Tenacity and agility to balance varying priorities and inquiries from internal and external clients.

• Ability to work independently as well as on a team.

• Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment.

• Previous experience of producing quality results with high attention to detail.

• Ability to be direct, open, and honest when communicating with clients and colleagues.