Client Value Partner - Logistics & Transportation

Client Value Partner – Logistics & Transportation

Celonis, the global leader in Process Intelligence technology and one of the world’s fastest‑growing SaaS firms, is seeking a Client Value Partner (CVP) to spearhead our data‑driven business transformation efforts within the Logistics & Transportation industry. The role involves leading cross‑functional teams, engaging with C‑level executives, and driving measurable business impact for our most strategic customer accounts.

Responsibilities

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C‑level internal and external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed by leveraging resources from global cross‑functional Celonis teams such as Servicing, Product, and Engineering.
• Mentor customers on organization design and maturation of Centers of Excellence to increase adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Own the end‑to‑end customer value journey.
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations by orchestrating internal teams efficiently and effectively in a timely manner.
• Internalize the customer’s strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business‑critical problems.
• Drive value realization and adoption within accounts, ensuring high‑quality, on‑time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy

• Organize and lead customer advisory boards to address industry‑specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

Qualifications

• Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Logistics & Transportation industry.
• Strong experience in driving large‑scale transformation programs, process re‑engineering engagements, and implementations.
• Experience with AI‑based transformation is a strong plus.
• Deep exposure to and experience with successful change‑management practices.
• Ability to navigate large global organizations and persuade senior executives through data, facts, and confidence.
• Knows how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject‑matter experts and practice leads.
• Possesses a natural consultative approach when engaging with senior executives.
• Strong team player who inspires the team with a patient and entrepreneurial leadership style.
• Project management skills: ability to organize and manage multiple streams.
• Strong communication skills and ability to translate Celonis use cases into the customer’s business landscape.
• Self‑motivated, proactive team player who thrives in fast‑paced, collaborative, and ambiguous environments.
• Willing to travel to meet with customer stakeholders as needed (25‑50%).

What Celonis Can Offer You

• Pioneer innovation on the leading, award‑winning process mining technology and shape the future of business.
• Accelerate your career with clear paths, internal mobility, a dedicated learning program, and mentorship opportunities.
• Enjoy exceptional benefits including generous PTO, hybrid working options, equity (RSUs), comprehensive benefits, extensive parental leave, and volunteer days.
• Prioritize your well‑being with resources such as gym subsidies, counseling, and well‑being programs.
• Connect and belong through dedicated inclusion and belonging programs.
• Make a meaningful impact in a company driven by core values: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
• Collaborate globally with a dynamic international team of talented individuals.
• Work in an empowered environment where ideas are valued in an open culture with autonomous teams.

About Us

Celonis makes processes work for people, companies, and the planet. Our Process Intelligence Platform uses industry‑leading process mining and AI technology to create a living digital twin of a business operation. It is system‑agnostic and unbiased, providing a common language for understanding and improving business processes. Celonis enables customers to continuously realize significant value across the top, bottom, and green line.

Celonis Inclusion Statement

At Celonis, we believe our people make us who we are. We know that the best teams are made up of people who bring different perspectives to the table, and when everyone feels included, able to speak up, and knows their voice is heard, creativity and innovation flourish.

Your Privacy

Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices. By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.