Cloud Solution Architect

Overview Dynamics Contact Center CSA - AI Business SolutionsWe are looking for a Cloud Solution Architect (CSA), specializing in Business Applications Customer Engagement, who is passionate about driving our customers’ business applications, enabling low code agility and transforming those customers with AI. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, and operational health engagements.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Customer Centricity and customer satisfaction:Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise.Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP).Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement. Business Impact Consumption (Cloud & Support) growth:Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft''s Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members. Resolution of Customer Blockers:Identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable Intellectual Property (IP). Identify growth opportunities:Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Technical Leadership:Learn-it-all:Drive continuous alignment and improvement of individual skills to better support and enable customer’s and MSFT’s business goals. Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey. Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts or related fieldAND multiple years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experienceOR equivalent experience In line with our Flexible Work approach, for roles at Microsoft Germany and Austria, we recommend spending at least two days per week in the office or at the customer site. The actual number of days to work from the office or at the customer will be defined in agreement between the employee and their manager. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.