Commercial Program Manager EMEA (m/w/d)

Job Purpose

Be the partner of our Customer Directors driving business growth through the consistent management of sales activities.

Principal Accountabilities

Account Governance

• Monitor customer development plans and ensure alignment with CSI strategy and priorities.
• Maintain and update the Customer Dashboard for visibility on financials, performance, and pipeline.
• Provide actionable insights from customer data to support account planning and decision‑making.

Pipeline Management & Quality

• Ensure pipeline accuracy and completeness in Salesforce (ACE) through regular updates.
• Identify new opportunities via white spot analysis and register them in the pipeline.
• Track pipeline trends and highlight risks or growth potential for timely action.

Sales & RFQ Support

• Support Customer Directors in assessing opportunities and identifying growth areas.
• Lead/Support RFQ preparation and tender quality checks, coordinating with relevant teams.
• Facilitate contractual closure for new agreements, including compliance with key clauses.

Customer Priority Projects

• Collaborate with BU teams to ensure solutions meet customer requirements.
• Manage Customer Satisfaction Survey process and translate findings into improvement actions.
• Support execution of customer‑focused projects such as segmentation or innovation initiatives.

Meeting Management

• Prepare inputs and presentations for Quarterly Business Reviews and internal meetings.
• Coordinate follow‑up actions from customer and internal meetings to ensure timely delivery.
• Support cross‑BU calls by providing updates and insights from the Customer Dashboard.

Knowledge, Skills and Experience

• Bachelor’s degree or tertiary education in a related discipline with 7–12 years’ experience, or Master’s degree with 5–10 years, or equivalent professional experience.
• Experience across two or more DPDHL Business Units (minimum 5 years) or comparable external industry experience.
• Strong knowledge of DHL operations, products, and service capabilities.
• Proven expertise in commercial principles and processes, business acumen, and understanding of key financial principles.
• Advanced skills in negotiation, presentation, project management, stakeholder management, and leading virtual teams.
• Hands‑on experience with CRM systems (e.g., Salesforce).
• Excellent communication and interpersonal skills, with experience working in virtual environments.
• Strong problem‑solving, analytical, and critical thinking abilities.
• Fluent English, spoken and written.

Your benefits

We offer excellent employee benefits, a competitive salary package and great development opportunities.

Your contact

Interested in this responsible position with its varied tasks? Please click on "Apply Here" and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at dpdhl.jobs.

We are looking forward to your application.

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