Community Information Specialist

Location: Building 3210, Kleber Kaserne, Kaiserslautern, Germany

Position Overview

The Candidate will play a pivotal role in supporting the Kleber Barracks Army Community Service (ACS) Information and Referral Program. This role involves providing comprehensive and accurate ACS and community information to newcomers and long-term community members alike. By acting as a central point of contact, the Community Information Specialist will ensure that individuals have access to a wide range of essential information, contributing to a positive and informed community experience.

Key Responsibilities

• Serve as the primary point of contact for individuals seeking ACS and community information, both newcomers and long-term residents
• Provide accurate, up-to-date, and relevant information regarding community resources, services, events, programs, and facilities
• Assist newcomers in acclimating to the community by offering guidance on essential services, educational opportunities, recreational activities, and local amenities
• Collaborate closely with the ACS team to ensure consistent and comprehensive information dissemination to the community
• Maintain a thorough understanding of the local community and the resources available, remaining knowledgeable about changes, updates, and new developments

Qualifications

• Bachelor's degree in a related field
• Strong communication skills, both written and verbal, with an ability to convey complex information in a clear and understandable manner
• Customer-focused approach with a genuine passion for assisting individuals and enhancing their community experience
• Familiarity with military community services and resources is a plus
• Cultural sensitivity and an understanding of the diverse needs of community members
• Strong interpersonal skills and the ability to build positive relationships with colleagues and external partners
• Ability to work independently and collaboratively within a team