Consultant for customer support – Dynamics CE (all genders)

Arineo Group WorkFromHome

Stellenbeschreibung:

Consultant for customer support – Dynamics CE (all genders) at Arineo Group

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Long-term support and proactive consulting for our Dynamics 365 CE customers (Sales, Customer Insights, Customer Service, Field Service)
Recording, analysing and specifying functional and technical requirements together with customers; including clear documentation
Ensuring stable operation: independently analysing and resolving incidents
Implementing minor adjustments and enhancements directly in customer systems
Conducting or supporting user training and creating training materials
Continuous maintenance and further development of solution and system documentation
Optional: actively helping to shape our internal service and AMS structures

Start date: Available by arrangement

Experience in the Microsoft Dynamics 365 CE environment (Sales, Customer Insights – Journeys, Customer Service, Field Service); as a consultant or in a comparable role
Practical experience with service/ticketing systems (e.g. Jira); quick and structured familiarisation with new tools
Strong communication skills, empathetic and appreciative; confident in direct customer contact
Analytical, solution-oriented and structured; focus on pragmatic, user-centred solutions
Self-organised and responsible; team player who enjoys exchanging ideas
Confident in dealing with different IT/process requirements; willingness to learn and desire for further development
Very good German and good English skills