Contract Support Administrator

JLL Schwalbach

Stellenbeschreibung:

Contract Support Administrator (JLL)

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JLL Supports The Whole You, Personally And Professionally. Our people at JLL are shaping the future of real estate for a better world by combining world‑class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About the Role

This is a permanent position for a Contract Support Administrator to join our Data Centre team based on a client site in Frankfurt am Main or Berlin. You will play a pivotal role within this contract by supporting the wider team and ensuring we deliver our contractual obligations. The main duty of this role is to provide administration support to the Operations team and help them fulfil our contract obligations to our clients.

Main Roles & Responsibilities

Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
Managing and operating site CMMS system.
Raising and chasing of supplier orders including dealing with supplier queries.
Input engineers time sheets onto the relevant systems.
Compile customer weekly, monthly and annual reports, and other reports as required to enable the company to fulfil its contractual obligations.
Produce quotations in the required format and in line with agreed process.
Update and upload information to the client’s systems as required in a timely manner.
Act as liaison with the operations team from engineer to director level.
Raise work orders in a timely and accurate manner and chase old work orders to ensure closure.
Focus on WIP and keep it below 3 months.
Compile all information required for credit notes to be raised.
Deal with invoice queries and achieve a suitable resolution.
General filing and organization of work area.
Raise invoices for completed works in a timely manner.
Carry out other general administration duties as required from time to time.
Ensure that the company is presented in a good light at all times.
Attend team briefings as required.
Co‑operate with the company to allow it to fulfil its moral and legal duties and obligations.

Person Specification

Self‑motivated and pre‑developed.
Act as the interface between … "Be the many faces of the admin support".
Teamwork – actively contributes to the team and strives to improve teams’ effectiveness through personal commitment.
Planning, organizing & executing – able to understand the priorities, plan and organize the work and manage own time to deliver within expected timescales.
Communication – communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances.
Professional communication in both German & English is essential.