Courier & Documentation Coordinator

Position overview:The Courier & Documentation Coordinator combines administrative coordination with customer service and focuses on the smooth handling of international document and visa processes. Main tasks include order management, courier service planning, customer communication in German and English, and cooperation with authorities and consulates. The position also includes document verification, invoicing, and global shipping logistics, all with attention to detail and a strong service mindset. Duties and Responsibilities:Accurate entry of orders into the CIBT order software and correct billing of all order-related servicesPlanning, coordination, and execution of daily courier deliveriesTimely, efficient, and service-oriented communication with customers in German and EnglishCommunication and cooperation with institutions, authorities, and consulatesSubmitting and collecting documents, as well as independent billing and paymentChecking issued visas and certified documentsShipping all documents to our customers worldwide (packaging, checking, ordering courier pickups, handover) Profile: The following skills are crucial to your success in the role and will be used as a benchmark for assessment, feedback, and evaluation during the selection process.Successfully completed commercial training or many years of experience in the commercial sectorExperience in customer service or scheduling is helpfulVery good communication and conflict management skillsFriendly and professional manner on the phoneCommitment, reliability, resilience, organizational skills, and ability to work in a teamConfident use of MS Office Qualifications:Excellent written and oral communication skillsWritten and spoken English and GermanGood local knowledge for route planning for consular officersClass B driver's licenseExperience in visa processing desirableMultilingualism desirable Equal OpportunityPart of our commitment to diversity in our workforce is our commitment to equal opportunity regardless of race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion. Introduction to CIBT Stability and growth:Our vision is to be the leading provider of consular services worldwide. Our growth is guided by five strong values that shape our path and inform our decisions to achieve our vision. Our values are:ServiceExpertiseTeamworkGlobal diversityReliability Our commitment:Our highly qualified and motivated specialists see themselves as consultants who tailor our products and services to the needs and expectations of applicants in order to exceed requirements and expectations. Our specialists are the face of CIBT and ambassadors of the brand through service excellence. You have the ability to inspire our customers and deliver on the brand promise.ServiceDocumentationData collection