Creator Success Manager

Fanblast is a fast-growing SaaS that connects creators with their fans through WhatsApp and SMS. We empower influencers and creators to build meaningful fan relationships, monetize exclusive content, and foster genuine engagement. Our product focuses on ease of use, seamless monetization, and scalability, transforming the way creators connect with their audience. With a collaborative, agile, and creative work culture, each team member's input helps shape our innovative product. Join Fanblast, where your work will help define the future of creator-fan interactions and bring real value to influencers across various industries, including entertainment, social media, and more.

Responsibilities

• You act as the primary point of contact for our clients, managing relationships and providing support, training, and guidance to help them achieve their goals.
• Work closely with our whole growth and product team to identify opportunities and improvements to our software based on client feedback.
• Maintain pipeline and customer development inside of our Hubspot CRM
• Create and deliver regular reports to clients on their performance and results using data from our platform and other sources.
• Collaborate with clients to create and execute effective campaigns using our platform's tools and features.
• You help our creators and musicians to generate additional revenue with our platform

• Experience in customer success +3 years (If you've already worked with agencies, artists or creators that's a big plus)
• You are a good motivator and manage to inspire people and clients
• You enjoy digital presentations and especially listening
• Structured, analytical and independent way of working, with which you also solve complex tasks in a goal-oriented manner
• You have an open eye for pains and needs of our clients
• You are inquisitive and strive for rapid development. We encourage your personal development through individual feedback
• You have a keen interest in the creator economy.
• You have experience in prioritizing tasks in a fast-paced environment as well as implementing a 100% approach when working on important tasks
• Fluency in English is desirable

• Working in a young dynamic team with an extensive digital background
• Great workplace in the center of Hamburg (or remote)
• In addition to a competitive salary, you receive a share of the revenue growth in relation to the previous month from your clients.
• Unique opportunity to work with top creators and artists from all over the world
• Shares (VSOP) for employees - you participate directly in success
• Real responsibility and the daily chance to bring our product and vision decisively forward with good ideas

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