Credit & Collections Coordinator (m / f / d)

About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world - you are in the right place!

We are on a steep growth curve and are seeking a highly motivated and detail-oriented Credit & Collections Coordinator to join our residential real estate team. The primary responsibility of this role is to manage the collection of overdue rent payments. The Credit & Collections Coordinator will play a key role in maximizing collection rates and maintaining positive tenant relationships where possible.

This position is open to residents of Berlin. If interested, please send us your most updated CV in English.

Your Responsibilities

Collections Management

• Proactively contact tenants with overdue rent via phone, email, and written correspondence to secure payment.
• Negotiate payment plans and settlements in accordance with company policies.
• Maintain accurate records of all collection activities, communications, and payment agreements.

Tenant Communication

• Handle tenant inquiries and disputes professionally, seeking to resolve issues that may be causing payment delays.
• Issue formal notices in compliance with legal and regulatory requirements when necessary.

Coordination with Local Teams

• Ensure local property teams are dispatched to conduct on-site visits for unresponsive tenants.
• Monitor and follow up on property visit reports to ensure accurate status updates.
• Act as a liaison between the central collections team and field operations to ensure timely and effective resolution of cases.

Reporting and Compliance

• Prepare regular reports on collection activities, outstanding accounts, and recovery rates.
• Stay up-to-date with local regulations regarding tenant rights and collection practices to ensure compliance.

Process Improvement

• Identify and recommend improvements to the collections process to enhance efficiency and effectiveness.
• Assist in the development of standard operating procedures for collections and property visit coordination.

Your Qualifications

• Bachelor’s or Master’s degree in Business Administration, Accounting, or Finance.
• 3-5 years proven experience in collections, finance, or account management, preferably in the residential real estate sector.
• Full-working proficiency in English is required, other European language is a plus.
• Excellent written and verbal communication skills, including negotiation skills and the ability to handle difficult conversations with tact and professionalism.
• Strong MS Excel proficiency and other collections software and CRM systems (Salesforce, Freshdesk, etc.).
• Strong knowledge of tenant rights, eviction processes, and collection regulations.
• Problem-solving mindset with the ability to think creatively to resolve payment issues.
• Customer-focused mindset and a genuine passion for delivering exceptional member experiences.
• Self-accountable and able to work independently without well-worn paths or established protocols.
• Strong organizational skills and the ability to prioritize tasks effectively and comfortably in a fast-paced environment.

What We Offer

• Welcome Package : Start your journey with us fully equipped—Habyt swag and all the tech you need from day one.
• Team Events : Connect and have fun with your colleagues at our regular, lively company events.
• Hybrid Work : We believe in flexibility and connection, promoting a positive work environment for everyone. With our hybrid model, you will work both from home and our centrally located office in the city.
• Career Growth : From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
• Habyt Fellowship Program : Work from any Habyt location and get to know the team in other countries.
• Mental Health : Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club.
• Employee Discount : Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.
• Have an impact : Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!