CRM Business Administrator (x|f|m) - Hybrid

Stellenbeschreibung:

CRM Business Administrator (x|f|m) - Hybrid

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We are currently seeking a CRM Business Administrator (x|f|m) for a cross‑functional CRM & Digital Transformation team in the BPS division based in Göttingen (Sartorius Stedim Biotech GmbH). As a CRM Business Administrator, you are part of a cross‑functional team and should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of Salesforce projects. While our Salesforce user experience is of great importance to us, CRM Business Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction being a priority.

If you are keen to work at a global level, have not only the technical skills but also the interpersonal skills to liaise with stakeholders and identify improvements, we look forward to receiving your application.

Your Responsibilities

Define system requirements and customise the platform enabling users to get the most out of Salesforce technology and make the platform work for the company's goals
Make it as easy as possible for users of any technical level to use Salesforce
Salesforce administration including user management, reports and dashboards, assisting users with core Salesforce functionality, data integrity, resolving configuration bugs and utilising data loader to update or insert records
Be the first point of contact for new feature requests and changes to existing features, including conducting research to reach optimal solutions
Work with various functions (sales, customer service, marketing) to understand their business processes and requirements, resolving service requests, sharing regular updates, and escalating requests where appropriate
Partner with the IT team to design, build, test, and deploy platform solutions for business stakeholders
Provide training on CRM features, processes, releases, and products
Stay current on the platform’s new tools, capabilities, and updates

What will convince us

Bachelor’s degree in computer science or related fields with profound working experience
Several years of experience in the administration of the Salesforce CRM solution
Relevant Salesforce Certifications such as Salesforce Administrator or Salesforce App Builder certification (required)
Familiarity with sales business processes and functional relationships
Solid experience in end‑user trainings and very good communication skills
Strong troubleshooting, logical, and analytical skills
Fluency in English is a must; additional languages are an advantage
Ability to work under pressure and manage time and deadlines effectively

What we offer

As a growing global life science company, listed on the MDAX, Sartorius offers a wide range of benefits:

Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
Work‑life balance: Remote options, flextime, flexible work schedules, sabbaticals
Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
Welcoming culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as coaching, agile working and business women network

We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real‑world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.