CRM Lifecycle Manager (m/f/d) Berlin

Are you an experienced CRM professional with a passion for data-driven marketing automation and an exceptional customer journey? Do you love translating concepts into concrete campaigns and optimizing their performance down to the last detail? Then we're looking for you!

As a CRM Lifecycle Manager (m/f/d), you'll be a key player in our team. You'll be responsible for the conception, implementation, and optimization of our automated, cross-channel lifecycle campaigns, and you'll play a central role in the strategic development of our mobile engagement. Your goal: to increase Customer Lifetime Value (CLV) and delight our customers through relevant and personalized communication.

The position is initially limited to 18 months, with a preferred start date of November 1st.

Your responsibilities

• Strategize & Execute Lifecycle Campaigns: Design, implement, and optimize multi-channel automated lifecycle campaigns, specifically tailoring them to customer behavior. You'll own the full lifecycle journey, including email and push communications.
• Enhance Mobile Engagement: Analyze and strategically develop our mobile customer communication, focusing on trigger logic, performance, and optimizing the user experience through effective content governance and frequency capping.
• Drive Performance & Optimization: Leverage customer data to trigger automation flows, monitor key CRM metrics, and derive actionable insights. You'll conduct weekly performance tracking and lead A/B testing to continuously refine and maximize the impact of all CRM communications.
• Explore AI-Driven Opportunities: Actively identify and evaluate opportunities to integrate AI and machine learning into CRM processes, campaign optimization, and personalization efforts to drive efficiency and enhance customer relevance.
• Collaborate & Innovate: Work closely with Brand/Graphics, Data, Product, and your CRM team peers to ensure seamless execution and align initiatives.

Your profile

• At least 2-3 years of professional experience in CRM, Marketing Automation, or Loyalty Marketing in a dynamic e-commerce environment.
• You have proficient experience with an email service provider (ideally Emarsys), experience with personalization tools (e.g., Dynamic Yield) are a plus.
• Strong analytical abilities and a data-driven mindset; you love interpreting numbers and deriving actionable insights.
• Practical experience in conceiving and conducting A/B tests.
• Deep understanding of Customer Journeys and Lifecycle Marketing with an empathic mindset to understand our customer needs at a certain life stage.
• You have good experience in stakeholder management or working in cross-functional teams combined with strong communication skills.
• You are a team player with enthusiasm and commitment.
• You are enthusiastic about the latest trends and benchmarks in the field of CRM.
• You speak English fluently; German language skills are a plus.

What we offer you

Your impact

• The chance to make an impact in a highly motivated team of professionals.
• An open-minded culture ready to incorporate new and creative ideas.

Your growth

• Extensive learning opportunities from our home24 academy and external partners.
• Room for growth and development within your role through regular feedback rounds.

Your path

• Hybrid working model: you have the flexibility to work from home on Wednesdays and Fridays in our standard working mode. We are in the office together Mondays, Tuesdays, and Thursdays.
• The possibility to work up to two months per year within Germany or from an EU country.
• Relocation support for our non-EU candidates throughout the entire visa process and apartment search.
• The opportunity to take up to 30 days paid vacation each year to unwind and recharge.
• City mobility with a subsidized public transportation ticket and our eco-friendly bike leasing program #ridinghome.

Your second home

• International campus in the heart of Berlin featuring drive-in bicycle garage, outdoor space and lounge areas, fitness facilities, parent and multi-faith rooms close to the Berlin S-Bahn train station Landsberger Allee.
• Company benefits including a pension scheme, 30% off the home24 assortment, and employee discounts at partner organizations.
• You want to learn more about our home24 company culture and what it is like to be a homie? Follow @teamhome24 on Instagram.

If you want to become part of a thrilling success story – we are looking forward to your application. Please send us your CV and cover letter with your salary expectations and the earliest possible starting date via our career site.

Your home is surely filled with furniture of varying materials and styles. The same is true for home24 as an employer. We celebrate the diversity of the people who work with us. Be who you are and feel welcome to #makeyourselfathome24.

You can find all job offers on our career site !

home24 SE | Otto-Ostrowski-Straße 3 | 10249 Berlin | Contact: Nadine Scharf

We are home24, the leading home & living e-commerce platform in continental Europe and Brazil. We are currently active in eight countries. Over 1,000 Homies work together towards a common goal: to create happy homes for everyone and every budget.

How can we reach this goal? With an assortment of over 250,000 pieces of furniture and accessories from more than 1,000 suppliers, we offer the perfect addition to any living space combined with the comfort of being able to shop from anywhere.

What makes us proud to be Homies? We are pioneers in our market who seamlessly combine technology and creativity. We utilize data to provide personalized recommendations, tips, and inspiration for every home.

At home24, we strive to deliver a superior assortment of products and the best service. To do this, we need fresh ideas, 100% motivation, and dedication to our company mission. We always have a space at our table for service-minded individuals who are passionate about digitization and modern living.