Albatros Financial Solutions GmbH

CRM Manager & Consultant (m/f/d)

Stellenbeschreibung:

Join to apply for the CRM Manager & Consultant (m/f/d) role at Albatros Financial Solutions GmbH .

Do you understand how to translate complex technical requirements into smart system logic and intuitive user screens? Would you like to play an active role in shaping the CRM-supported customer processes at Albatros, the Lufthansa Group's employee broker? Then become a CRM Manager with a focus on process automation and develop smart workflows, automated lead follow-ups and efficient processes.

Tasks

  • You are responsible for the technical development and configuration of our CRM system (BSI Customer Suite), in particular the creation of guided processes.
  • You translate functional requirements from sales and service into technical solutions and accompany them from the initial idea to implementation.
  • You identify potential for automating customer processes in new and existing business and implement these independently.
  • As a link between the specialist department and IT, you advise your colleagues on feasibility and contribute your own ideas to optimally combine marketing, sales and service processes.
  • You use our analysis tools to make the success of your processes measurable and to continuously optimize standards and templates.

Benefits

  • Discounts
  • Free snacks / drinks
  • Hybrid working possible
  • Flexible working hours
  • Free parking
  • Company pension plan
  • Employee events
  • Business cell phone / iPad
  • Sabbatical
  • Flight privileges

Requirements

Are you technically adept, analytical and numerate, do you think strategically and work independently? Do you enjoy digital solutions, complex systems and optimizing processes? Then take a seat in the Albatros cockpit and get started with us!

  • Education: Degree (business informatics, insurance management, business administration with IT focus) or comparable qualification with technical and economic understanding.
  • Experience: CRM configuration, process management; knowledge of the BSI Customer Suite an advantage.
  • Mindset: Analytical, with an affinity for numbers, enjoy technical topics (low/no code) to optimize user and customer experience.
  • Data strategy & sales impulses: translate processes into actions; develop next best actions, automated lead follow-ups, resubmissions.
  • Working method: Independent, holistic (end-to-end), actively shape structures in a dynamic environment.
  • Competence: Modeling business processes and translating them into technical requirements.
  • Language: Business fluent German (min. C1).

Contact
Niclas Deißler

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Production

Industries

  • Airlines and Aviation

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EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Veröffentlichungsdatum:

    04 Jan 2026
  • Standort:

    WorkFromHome
  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt

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