CRM Manager & Consultant (m/f/d)

Join to apply for the CRM Manager & Consultant (m/f/d) role at Albatros Financial Solutions GmbH .

Do you understand how to translate complex technical requirements into smart system logic and intuitive user screens? Would you like to play an active role in shaping the CRM-supported customer processes at Albatros, the Lufthansa Group's employee broker? Then become a CRM Manager with a focus on process automation and develop smart workflows, automated lead follow-ups and efficient processes.

Tasks

• You are responsible for the technical development and configuration of our CRM system (BSI Customer Suite), in particular the creation of guided processes.
• You translate functional requirements from sales and service into technical solutions and accompany them from the initial idea to implementation.
• You identify potential for automating customer processes in new and existing business and implement these independently.
• As a link between the specialist department and IT, you advise your colleagues on feasibility and contribute your own ideas to optimally combine marketing, sales and service processes.
• You use our analysis tools to make the success of your processes measurable and to continuously optimize standards and templates.

Benefits

• Discounts
• Free snacks / drinks
• Hybrid working possible
• Flexible working hours
• Free parking
• Company pension plan
• Employee events
• Business cell phone / iPad
• Sabbatical
• Flight privileges

Requirements

Are you technically adept, analytical and numerate, do you think strategically and work independently? Do you enjoy digital solutions, complex systems and optimizing processes? Then take a seat in the Albatros cockpit and get started with us!

• Education: Degree (business informatics, insurance management, business administration with IT focus) or comparable qualification with technical and economic understanding.
• Experience: CRM configuration, process management; knowledge of the BSI Customer Suite an advantage.
• Mindset: Analytical, with an affinity for numbers, enjoy technical topics (low/no code) to optimize user and customer experience.
• Data strategy & sales impulses: translate processes into actions; develop next best actions, automated lead follow-ups, resubmissions.
• Working method: Independent, holistic (end-to-end), actively shape structures in a dynamic environment.
• Competence: Modeling business processes and translating them into technical requirements.
• Language: Business fluent German (min. C1).

Contact
Niclas Deißler

Seniority level

• Associate

Employment type

• Full-time

Job function

• Production

Industries

• Airlines and Aviation