Cross-entry into customer service: Customer Service Manager (m/f/d) Software Support in Health Care

Your mission

In this role, you'll be our user expert with an overview and empathy. As part of a team of motivated colleagues, you will work directly with our existing customers and support them in using our software; always with the aim of solving challenges sustainably. You report to the Team Lead Customer Support.

• Target-oriented processing of customer inquiries for a defined customer base
• Direct communication with existing customers to solve problems
• Collaboration with the Product Management, Development and Consulting teams in the area of product development. Reporting ticket information to the Team Lead to identify optimization potential
• Maintaining the internal customer management systems and knowledge databases

Your profile

• You have completed commercial training (e.g. as an office administrator or similar)

• Advantageous: You have already gained relevant professional experience in social care institutions, e.g. as an administrative employee or as a care professional, and are familiar with billing procedures

• Experience in telephone-based customer support

• Ideally, you have experience working with software products (e.g. from the healthcare sector such as Swing, heimbas, etc.) or you have a general affinity for IT and the motivation to familiarize yourself with a software solution

• You are characterized by a friendly, open, and reliable manner

• You possess excellent communication skills

• Business-fluent German skills, both spoken and written

Why us?

• A responsible task with meaning: We build software to digitize the social care sector and thus enable our customers to focus on a better life for their clients by giving them more time for care & support
• A hybrid working model with attractive office working hours and no shift or weekend work
• Exciting, challenging tasks in a dynamic, future-oriented environment
• A culture of appreciation and a harmonious working atmosphere in a growing, international company with opportunities to get involved
• A creative working environment, flat hierarchies and short decision-making processes
• Attractive remuneration models, a permanent employment contract and an employer contribution to your company pension scheme
• Access to corporate benefits, JobRad leasing and other mobility offers such as a fully financed Germany ticket
• Opportunity to familiarize yourself with the product through training courses and user days, as well as free Babbel access to improve your English skills

contact information

This position is based at myneva Germany and relates to the Hamburg, Essen, Frankfurt and Freiburg locations (with mobile work option).

If this sounds like you, we look forward to receiving your detailed application documents, including your salary expectations and earliest possible starting date via our online application form!

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