Customer Care & Personal Shopping Teamlead (m/f/d)

Customer Care & Personal Shopping Teamlead (m/f/d)

We atLuxe Talent , an international recruitment and training consultancy, are looking for aCustomer Care & Personal Shopping Teamlead for one of our international clients in the luxury online fashion retailer field in Munich.

Responsibilities as Customer Care & Personal Shopping Teamlead:

• Manage 5-8 Personal Shoppers directly.
• Set sales and service standards for customer-facing teams.
• Drive sales and loyalty through optimized customer relationships.
• Achieve year-on-year sales growth aligned with business targets.
• Inspire and motivate teams with strong leadership and support.
• Develop new tools to enhance team performance and customer experience; ensure successful rollout.
• Build relationships with buying & merchandising teams to maximize commercial opportunities.
• Provide feedback to buying teams on customer demand and influence decisions.
• Collaborate with CX and other teams to improve customer satisfaction.
• Provide feedback to Distribution Centre management to enhance TC service levels.
• Work with VP/Director/Head of Personal Shopping and other team leaders to implement TC and Personal Services

Requirements as Customer Care & Personal Shopping Teamlead

• Strong analytical skills with the ability to derive insights from sales reports.
• Results-driven leader with a proven ability to inspire sales through exceptional service.
• Natural leader, people-oriented, energetic, and driven.
• Genuine interest in improving customer service standards and a deep understanding of luxury consumers.
• Demonstrated customer-centric approach with excellent service and relationship-building skills.
• Passion for and in-depth knowledge of luxury fashion and its lifecycle.
• Excellent interpersonal and communication skills (both written and verbal).
• Proficient in Microsoft Office, especially Excel.
• Tech-savvy.
• Fluent in written and spoken English
• Dynamic Work Environment: A fast-paced, innovative atmosphere where every day offers new challenges and opportunities.
• Career Growth: Opportunities for professional development and career advancement within the company.
• International Exposure: Work with a global team, offering exposure to various cultures and markets.
• Employee Discounts: Enjoy exclusive discounts on luxury fashion products.
• Collaborative Culture: A supportive and team-oriented work environment that values input from all employees.
• Work-Life Balance: Flexible working hours and potential remote work options to support your personal life.
• Health & Wellness Benefits: Comprehensive health insurance and wellness programs to promote your well-being.
• Creative Freedom: An environment where creativity is encouraged, allowing you to bring new ideas to the table.
• Competitive Salary: Attractive compensation package with performance-based bonuses.
• Sustainability Focus: Be part of a company that is committed to sustainability and ethical practices.

If you believe your profile matches, apply by clicking the button on the right!

Luxe Talent is a leading consultancy in recruitment, talent search, and training for the fashion, luxury, and retail industries in Europe. For over 15 years, we have been helping companies recruit the best talent and guiding our candidates in their next career step.

To stay up to date with all open positions, visit our portal and follow us on social media via our Luxe Talent profile (LinkedIn and Instagram ) and the Retail Academy , our specialized training academy.

Luxe Talent guarantees a fair, inclusive, and ethical recruitment process for all the projects we manage.