Customer Care Specialist - GERMAN (f/m/d)

Stellenbeschreibung:

Join to apply for the Customer Care Specialist - GERMAN (f/m/d) role at Mytheresa .

To support our Customer Care team we are searching for a Customer Care Specialist German (f/m/d) to be based in our warehouse in Leipzig.

Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
Consistently meet the highest service and KPI standards of the department
Establish and maintain relationships to build a portfolio of relevant customers
Collaborate closely with Payments, Customs, Warehouse and Shipping

Previous experience in customer service within (luxury) retail or relevant customer-facing roles
Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
Familiarity with customer communication and e-commerce-related technology
Good computer skills, especially MS Office
Conscientiousness when handling customer data
Flexibility, resilience, and the ability to work as part of a team
Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus

Up to 32 days of holiday, depending on the length of service, starting with 28 days
Language & e-learning courses
Staff discount of up to 30%
Discounted meals
Free daily supply of hot drinks and fresh fruit
Exclusive canteen and roof terrace for a relaxing break
Attractive 'Refer a Friend' referral program
Company pension scheme
Discounted membership for selected sports platforms & gyms
Free local transport
Individual support on mental health & well-being
Social Day
Employee Share Purchase Plan