Customer Care Specialist – KOREAN (f/m/d)

Customer Care Specialist – KOREAN (f/m/d)

To support our Customer Care Team we are searching for a Customer Care Specialist (f/m/d) to be based in our Munich office or in our warehouse in Leipzig.

What You Will Do

• Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
• Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
• Consistently meet the highest service and KPI standards of the department
• Establish and maintain relationships to build a portfolio of relevant customers
• Collaborate closely with Payments, Customs, Warehouse and Shipping

Who You Are

• Previous experience in customer service within (luxury) retail or relevant customer‑facing roles
• Excellent communication, interpersonal skills as well as strong critical thinking and problem‑solving skills
• Familiarity with customer communication and e‑commerce‑related technology
• Good computer skills, especially MS Office
• Conscientiousness when handling customer data
• Flexibility, resilience, and the ability to work as part of a team
• Native‑level proficiency in Korean (written and spoken) and excellent English skills; additional languages are a plus

What We Offer in Munich

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU‑countries (job and position permitting)
• Language & e‑learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Access to LinkedIn Learning
• Individual support on mental health & well‑being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan

What We Offer in Leipzig

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Language & e‑learning courses
• Staff discount of up to 30%
• Discounted meals
• Free daily supply of hot drinks and fresh fruit
• Exclusive canteen and roof terrace for a relaxing break
• Attractive ‘Refer a Friend’ referral program
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Free local transport
• Individual support on mental health & well‑being
• Social Day
• Employee Share Purchase Plan

Who We Are

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high‑end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.