Customer Communications Specialist

Stellenbeschreibung:

At Ikano Bank, we believe work should feel meaningful and inspiring. Together, we create a great place to work where people are inspired to be the best they can be while contributing to a better life for our customers and the long‑term success of the Bank. Guided by our Swedish heritage and values: common sense and simplicity, working together and daring to be different, we keep things straightforward and down‑to‑earth. If you like the idea of being part of a team that works hard, enjoys solving challenges together and dares to do things a little differently, you will feel right at home here.

Full Time/Part Time

Full Time

Working in the Commercial B2C Function means creating and shaping the banking products and services our customers rely on. You’ll drive innovation by developing new solutions, enhancing existing ones, and ensuring they stay competitive, compliant, and profitable. Every day, you’ll make an impact by delivering value to customers, guiding the bank’s growth, and keeping our offerings relevant and attractive in a fast‑changing market.

Purpose of the Job

Shape customer communication that engages and builds trust! At Ikano Bank, you’ll be part of an exciting transformation, creating clear, engaging, and compliant customer communication in German and English across the full customer lifecycle in an international environment. As part of the Marketing team, you’ll work cross‑functionally to deliver customer experiences that strengthen long‑term relationships and support business goals.

Responsibilities of the Job

Plan, create, localise, and publish customer communication across channels (e.g., web, email, CRM), ensuring clarity, relevance, and consistency with the local market and bank‑wide strategy.
Manage and optimise lifecycle communication and customer workflows, including automated and ad hoc sends, to support onboarding, activation, retention, and loyalty.
Ensure compliance in all customer communication, including accessibility standards, legal requirements, and version control.
Translate business and marketing strategies into scalable communication and automation flows that drive efficiency, growth, and customer satisfaction.
Collaborate closely with Marketing Strategy, Marketing Framework, Marketing Activation, Commercial Analytics, and relevant stakeholders to align communication with business priorities and ensure timely execution.
Report on communication performance and customer insights, identifying pain points and improvement opportunities.
Contribute to the development of tools, processes, and best practices that increase efficiency, cost savings, and alignment across markets.

Education Level

Bachelor’s Degree

Experience/Demonstrated Competencies

5+ years’ experience in customer communication, CRM, and/or marketing automation, preferably in a regulated industry (e.g., banking, finance, insurance, telecom).
Hands‑on experience with CRM and marketing automation platforms and CMS.
Proven experience in planning and executing lifecycle communication across multiple channels.
Track record of working with performance metrics and translating insights into action.
Experience in collaboration across teams and functions, including legal/compliance.

Language Competencies

Knowledge required

Understanding of customer lifecycle stages and lifecycle communication.
Knowledge of compliance requirements, accessibility standards, and legal aspects related to customer communication.
Ability to ensure content adheres to relevant industry regulations, standards, accessibility standards and legal requirements related to customer communication.
Awareness of digital communication channels (web, email, SMS, CRM) and their use across the customer journey.
Understanding of marketing automation, CRM platforms, and content management systems.
Knowledge of how customer communication links to commercial goals and KPIs.
Understanding of how to evaluate activities and effectiveness and identify areas for improvement.
Proven knowledge around language and editorial skills, with an eye for language and communicative detail.
Proven ability to work effectively in a team, collaborate across functions, and follow projects and strategies.

Capabilities for this job

Ability to plan, create and localise customer communication in line with strategy and tone of voice.
Manage and optimise lifecycle communication flows, including automated journeys.
Demonstrates skills in copywriting, localisation, and translation.
Capable of collaborating effectively with multiple stakeholders and functions.
Ability to maintain version control and secure approvals to ensure compliance.
Able to turn insights and performance data into continuous improvements.
Demonstrates structured and self‑driven ways of working, meeting deadlines independently.
Language requirements: Native‑level German, Fluent English, Knowledge of any of the other market languages (Norwegian, Danish, Finnish, Swedish or Polish) is a plus.

What motivates you?

Passion for clear, relevant, and compliant customer communication.
Always striving to improve customer experience and business outcomes.
Strong drive to collaborate across teams, functions and countries.
Inspired by using language and tone of voice to create trust and clarity.
Thrives in a dynamic and agile environment.

Ready to apply?

We would love to hear from you. You do not have to tick every single box. What matters most is your drive, your ideas and your willingness to grow with us. Our application process is simple. Just click on the Apply Button and we will get in touch with you soon. Apply today and let us build something different together. Want to know more about Ikano Bank? Check out our videos about culture, social/corporate responsibility and everyday working at the bank. For any questions, feel free to contact us at

Salary (per annum)

€ - €

Ikano Bank Benefits

Flexible working hours and hybrid work options.
30 days of annual leave.
Group accident insurance (professional & private).
National and international development opportunities.
Unique health and sports offerings (e.g., weekly massages, company bike leasing).
Free job ticket and parking.
Subsidised canteen meals.
Discounts on IKEA and Ikano Bank products.
Extra leave for anniversaries and special events.