Customer Experience Associate

K2 Partnering Solutions is a global provider of unique end-to-end consultative solutions in the enterprise applications, AI, and cloud space.

This is a position that requires at least 2 years of work experience in the field of CX. The role of “Customer Experience Associate” has close relationships to Shared Services departments including Accounting and Credit Control and also Sales. If an associate has a presence in a local office, some office support may be required.

• Allocated responsibility for a POD (K2 Legal Entity). Requirements include, but are not limited to:
• Renewal Deal Support: Manage the full renewal process by receiving the PO, creating and sending quotes, chasing client acceptance, and uploading documents to the client portal.
• Correct setup of the Operations related section of the Salesforce deal sheet tube map. This relates to new and renewal deals. Direct client and consultant relationships to verify information and build relationships.
• Deal Sheet data entry
• Contract (SOA/STC/SOW) creation and sending in collaboration with Compliance
• Monitoring SOW status (pending vs received) / PO receipt
• Support the sales team with their commissions through the above deal sheet cleanup.
• Ownership for Consultant / Client Onboarding for new/renewal deals including sending or checking SOAs/SOWs as required.
• Timesheet and Expense collection and processing including Professional Services agreements, permanent placements or payroll solutions
• Direct contact with business associates for timesheet related or other queries
• Consultant invoice processing
• Customer Invoice creation and processing (Including Perm)
• Issue investigation and close collaboration with departments like IT, K2 Konnect Product Support, Credit Control, Accounting or Sales
• Processing of credit notes

• Excellent communication skills: Ability to communicate effectively and professionally with various stakeholders internally and externally
• Customer service orientation: Ability to perform in a service oriented role
• Organisational skills to ensure the right level of prioritisation whilst multitasking a variety of tasks
• Experience in document/contract management (commercial contracts, non-disclosure agreement etc, both in German and English) is a plus.
• Problem solving skills: Ability to understand and solve problems that may arise as part of the day to day operations
• Attention to detail: Strong attention to detail is essential to avoid errors and ensure accuracy
• Adaptability: Being able to adapt in an ever changing, fast paced environment
• Desire to constantly improve efficiencies and processes in the workflow
• Teamwork: Collaborate effectively in a team environment.
• Native/Fluent in German, with business level of English is a must

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

K2 Partnering Solutions is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.