Customer Experience Marketing Manager

Hexagon Asset Lifecycle Intelligence München

Stellenbeschreibung:

Customer Experience Marketing Manager

Hexagon’s Safety & Infrastructure division is looking for a full‑time manager to join our EMEA regional marketing team. Our customers are our lifeblood, and this versatile role will partner with new Hexagon public safety customers to ensure engagement and connectivity from the moment agencies purchase the implementation lifecycle and beyond. The incumbent will enhance customer marketing programs through 1:1 Account‑based Marketing from order to go‑live, utilize best‑in‑class digital marketing capabilities and events, and ultimately foster customer advocacy at project end.

Responsibilities

Strong on‑time project management
Hands‑on customer event planning, management and execution
Writing and designing digital assets (emails, forms, landing pages, etc.)
Develop communication cadence across multiple teams, stakeholders internally and with customer accounts by account persona, using multiple media including direct mail
Creative mind with the ability to customize graphic design for presentations, web, social, banners, etc.
Develop a customer advocacy program at the project delivery for speaking engagements, case studies, reference materials and market‑facing PR and video projects
Qualitative and quantitative data capture for project health reviews (KPIs)

Experience / Skills

At least five (5) years’ experience in marketing and communications
Customer service and customer success with intentionality
Highly organized and efficient with proven project management skills – able to manage up to 25 concurrent projects
Strong written and verbal communication skills
Event planning, management and execution (NOTE: Must be able to lift and move 10 kg at a time physically; candidates must be able and willing to set up event spaces, transport boxes and ship items)
Pardot, Salesforce and Adobe Creative Suite knowledge and experience (or similar tools)
Ability to work well with cross‑functional teams, both internal and external
Must be willing to travel up to 20%

Desirable Skills

Background in public safety software sales or public safety marketing is preferred
Fluent in English and German, proficiency in Spanish would be a strong plus

About Hexagon

Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernise operations and accelerate digital maturity across industries that matter most – public safety, defence, transportation, government, industrial facilities and physical security.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome – as an inclusive workplace we do not discriminate. We embrace differences and are fully committed to creating equal opportunities, an inclusive environment and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.