Customer Experience Specialist (f/m/d)

Reorientate yourself

Customer Experience Specialist (f/m/d)

Innovation in therapy and diagnosis – that is what we are committed to.

Leading medical technology companies worldwide rely on our 3D tracking technology – we have been the global market leader in this field for over 20 years. Our expertise as an innovative high‑tech company for the realization of modern, digital solutions in medical application fields is a central component of our success.

People work for NDI at four locations worldwide. The cultural diversity in our globally active company and the demands of the high‑tech medical industry make for a stimulating work environment. The knowledge, enthusiasm and experience of our employees are essential to our success. And everyone knows everyone by name – including our colleagues in Canada, the USA and Hong Kong. We trust each other, are honest with each other and can celebrate with each other. And we do it across hierarchies – that’s what makes work fun!

Responsibilities

• You process inquiries and orders, check orders and framework agreements, and ensure their correct implementation.
• You will create quotations, order confirmations, invoices, and credit notes with a high degree of accuracy.
• You coordinate delivery dates with Procurement, Production Planning, Manufacturing, and Logistics and monitor compliance with delivery commitments.
• You will also carefully maintain customer data in the ERP system and ensure that the database is always up to date.
• Finally, you will proactively and flexibly support internal and external customers in line with your qualifications.

Qualifications

• You have completed commercial vocational training and have relevant experience.
• In addition, you have a very good command of German and English and can communicate confidently in both languages.
• Working routinely with Office applications and ERP systems is part of your everyday life; you are able to use them efficiently.
• You also impress with your strong customer focus and engaging manner.
• Your profile is rounded off by strong social skills and clear verbal and written communication skills.